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igxelpicd64.dll+0x8cc83 error

Kamie
Beginner
808 Views

I'm getting igxelpicd64.dll+0x8cc83 error... I'm using Intel UHD graphics 730.

 

# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffdb9c7cc83, pid=9432, tid=0x0000000000002184
#
# JRE version: Java(TM) SE Runtime Environment (8.0_333-b02) (build 1.8.0_333-b02)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.333-b02 mixed mode windows-amd64 compressed oops)
# Problematic frame:
# C [igxelpicd64.dll+0x8cc83]

 

I attached entire error log.

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3 Replies
Alberto_R_Intel
Moderator
768 Views

Kamie, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you build/purchase it?

Did the computer ever work fine without showing the error message?

If so, when did the issue start?

When is the computer showing this error message?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



DeividA_Intel
Moderator
733 Views

Hello Kamie, 


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


Alberto_R_Intel
Moderator
704 Views

Hello Kamie, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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