Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
Announcements
Important Update: Community Platform Migration​. Learn more​>
23812 Discussions

im having black screen problem when installing the intel graphics driver

ss34
Beginner
‎01-14-2019 02:48 PM
4,145 Views

Im attaching the .txt file that generated using the system support utility

ssuinfo.txt.zip
0 Kudos

Link Copied

7 Replies
Amy_C_Intel1
Employee
‎01-15-2019 05:41 PM
3,311 Views
Hello ss34, Thank you for posting on the Intel® Communities. Make sure your Windows 10 is up to date. Then, try with the customize driver from HP: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-750-100-desktop-pc-series/8499646/model/8524441/swItemId/ob-219471-1 If you are unable to install that driver, try one of the other drivers from:https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/8524441 Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
Amy_C_Intel1
Employee
‎01-16-2019 10:50 PM
3,311 Views
If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
ss34
Beginner
‎01-17-2019 06:14 AM
3,311 Views

im having dell inspiron 3542 with windows 7.

can u help me?

 

0 Kudos
Copy link
Amy_C_Intel1
Employee
‎01-17-2019 10:57 PM
3,311 Views
What is the issue with that computer? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
Amy_C_Intel1
Employee
‎01-23-2019 10:47 PM
3,311 Views
If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
Amy_C_Intel1
Employee
‎01-25-2019 10:54 PM
3,311 Views
If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
Amy_C_Intel1
Employee
‎01-31-2019 09:10 PM
3,311 Views
I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Copy link
Reply

Community support is provided Monday to Friday. Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.