Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20493 Discussions

im having black screen problem when installing the intel graphics driver

ss34
Beginner
1,324 Views

Im attaching the .txt file that generated using the system support utility

0 Kudos
7 Replies
Amy_C_Intel1
Employee
490 Views
Hello ss34, Thank you for posting on the Intel® Communities. Make sure your Windows 10 is up to date. Then, try with the customize driver from HP: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-750-100-desktop-pc-series/8499646/model/8524441/swItemId/ob-219471-1 If you are unable to install that driver, try one of the other drivers from:https://support.hp.com/us-en/drivers/selfservice/hp-envy-750-100-desktop-pc-series/8499646/model/8524441 Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Amy_C_Intel1
Employee
490 Views
If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
ss34
Beginner
490 Views

im having dell inspiron 3542 with windows 7.

can u help me?

 

0 Kudos
Amy_C_Intel1
Employee
490 Views
What is the issue with that computer? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Amy_C_Intel1
Employee
490 Views
If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Amy_C_Intel1
Employee
490 Views
If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Amy_C_Intel1
Employee
490 Views
I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
0 Kudos
Reply