intel A580显卡剪映导出时,部分画面会花屏

[轮回vv]

驱动版本为最新的32.0.101.6989，剪映也是官网下载的最新版本，剪映官网地址：https://www.capcut.cn/

部分素材导出时会花屏,重新安装显卡驱动后,第一次导出不会花屏,后面还大概率会出现花屏的情况,多次更新驱动也无法解决。AMD和NVIDIA显卡均没有这样的问题。  cpu为I5 12600KF  内存为DDR4  32G ,bios中已经开启了大于4G空间解码。 基本上可以确定是驱动bUG,请解决他 或给我一个解决办法。附件里面的内容是问题截图 和剪映版本以及驱动版本截图。

这个链接是出问题的视频片段,当然不止这两个视频出问题,大量的视频都有问题。这只是两个案例。https://drive.google.com/drive/folders/1VYH_bti5MiC76oL9cmgMDWnVPWt3P3cf

[RandyT_Intel]

Hi @轮回vv,

Thank you for sharing this information. I’ll review it on my end and will provide an update here as soon as I have more details available.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @轮回vv,

Thank you for your patience while I investigated the CapCut export issue you reported.

I have attempted to replicate the issue you reported using CapCut version 8.9.0 with the same export settings you specified. My testing was conducted with the latest graphics driver version 32.0.101.7026 WHQL Certified, and I was unable to encounter any issues.

Test Configuration Used:

• GPU: A580
• Driver: 32.0.101.7026 WHQL Certified
• Export Settings: 1080P, recommended bitrate, HEVC, MOV, Rec.709 SDR, 25fps

I noticed that you are currently using an alpha 5 version of CapCut. Could you please confirm whether this issue also occurs when using the standard/stable version of the software? Alpha versions can sometimes have compatibility issues that don't exist in stable releases.

To help resolve this issue, please perform the following steps:

• Update Your Graphics Driver:
  • Please update your graphics driver to version 32.0.101.7026 WHQL Certified (Latest)
  • Important: Before performing this update, I strongly recommend using DDU (Display Driver Uninstaller) to completely remove your current driver installation
• Test CapCut Again:
  • After the driver update, please test CapCut again and let me know if the issue persists
• Additional Testing (if issue continues):
  • Try exporting with different video formats and codecs
  • If possible, test with alternative video editing software (such as DaVinci Resolve or Adobe Premiere) to help isolate whether this is software-specific)

Please let me know the results of these tests, and I'll continue working with you to resolve this issue.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @轮回vv,

Just wanted to follow up on my previous response to your inquiry. Have you had a chance to review it? 

I'd appreciate your feedback so I can determine the best next steps to assist you further. 

Thank you! 

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @轮回vv,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Thank you! 

Regards,  

Randy T.  

Intel Customer Support Technician