intel A580显卡剪映导出时,部分画面会花屏

[轮回vv]

驱动版本为最新的32.0.101.6989，剪映也是官网下载的最新版本，剪映官网地址：https://www.capcut.cn/

部分素材导出时会花屏,重新安装显卡驱动后,第一次导出不会花屏,后面还大概率会出现花屏的情况,多次更新驱动也无法解决。AMD和NVIDIA显卡均没有这样的问题。  cpu为I5 12600KF  内存为DDR4  32G ,bios中已经开启了大于4G空间解码。 基本上可以确定是驱动bUG,请解决他 或给我一个解决办法。附件里面的内容是问题截图 和剪映版本以及驱动版本截图。

这个链接是出问题的视频片段,当然不止这两个视频出问题,大量的视频都有问题。这只是两个案例。https://drive.google.com/drive/folders/1VYH_bti5MiC76oL9cmgMDWnVPWt3P3cf

[RandyT_Intel]

Hi @轮回vv,

请注意，我只能用英语为您提供支持。我已经使用网络翻译工具来翻译此响应，因此可能存在一些不准确的翻译

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur?
• Have you made any recent changes to your system, such as software updates or hardware modifications?
• What troubleshooting steps have you already tried?
  • Have you performed a clean installation of the drivers?
  • Have you checked for any conflicting software?
• Have you noticed any signs of overheating?
• Have you tried reverting to an older version of the software or drivers to see if the issue persists?
• Can you confirm the software you're using for the export process that results in a blurred screen? If possible, please provide a download link.
• Are there specific settings within the software that might be contributing to the issue?
• How frequently does the blurred screen issue occur? Is there a pattern or specific condition that triggers it?
• Is the blurred screen issue isolated to the export process, or does it affect other applications as well?

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

This is the ssulog I just extracted.

[轮回vv]

The following passage is translated into English by AI, and the semantics may be slightly incorrect：

This problem has always existed. It has been there since the Intel graphics card was installed, and it did not occur suddenly. There is no overheating issue. I have tried using older versions of the software and drivers, but the problem persists. The software in use is PC Jianying (CapCut for PC). The official website of the software, which includes the download link, has been attached in the subject. There are no settings in the software that could cause this problem, except for not using the GPU for encoding and decoding. The frequency of screen flickering/glitching is very high; it almost occurs when editing long videos. Occasionally, screen flickering/glitching also happens during the editing process. I can provide the SSU log later.

[轮回vv]

@RandyT_Intel    This is my answer to the question you asked.

[RandyT_Intel]

Hi @轮回vv,

Please take a moment to answer the questions I’ve shared so I can better isolate and identify the root cause of the issue.

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

I have just answered your question, and I think it was quite detailed：

Q:When did the issue first occur?

A:The problem has existed since the first boot after the computer was installed and the system was set up.

Q:Have you made any recent changes to your system, such as software updates or hardware modifications?

A: I have tried reinstalling the system, but the problem was not caused by any modifications because it existed from the very beginning.

Q:What troubleshooting steps have you already tried?

A:I have tried reinstalling drivers, updating drivers, updating the system, installing older versions of drivers, updating the CapCut software, and reverting to older versions of the software, but none of these steps resolved the issue. I also checked for software conflicts, and there are no such conflicts.

Q:Have you noticed any signs of overheating?

A:NO

Q:Have you tried reverting to an older version of the software or drivers to see if the issue persists?

A:Yes, I have tried, but the problem still persists.

Q:Can you confirm the software you're using for the export process that results in a blurred screen? If possible, please provide a download link.

A:The download link has been provided: www.capcut.cn

Q:Are there specific settings within the software that might be contributing to the issue?

A:NO

Q:How frequently does the blurred screen issue occur? Is there a pattern or specific condition that triggers it?

A:It occurs very frequently, but the triggering conditions are currently unknown.

Q:Is the blurred screen issue isolated to the export process, or does it affect other applications as well?

A:The exported videos will have flickering, and sometimes the flickering also occurs during the editing process.

[RandyT_Intel]

Hi @轮回vv,

Thank you for your update.

To help isolate the issue, please try performing a clean installation of the graphics driver using DDU (Display Driver Uninstaller). This will ensure that all previous driver components are completely removed. After that, reinstall the latest version of the Intel graphics driver from the official website.

Since you mentioned this issue appeared early on, I’m considering the possibility of a hardware-related concern rather than just a driver issue. To further isolate the problem, please try the following:

1. Test the display or video output that’s showing flickering using a different external monitor and cable.
2. If possible, install the card in a different working system to see if the issue persists.
3. Try using different output ports on the card to check for any changes in behavior.

Also, I forgot to ask are you currently using a DisplayPort or HDMI connection?

Your feedback on these tests will help us narrow down the root cause more effectively. Let me know how it goes or if you need assistance with any of the steps.

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

The expression error may be caused by translation software. It does not mean that the entire screen displays a garbled screen. Instead, the video in the MP4 video file exported by the editing software will have a garbled screen. You can check the attachments in the post.

[RandyT_Intel]

Hi @轮回vv,

Could you please check if both the iGPU and especially the dGPU (A580) show any activity in Task Manager while the system is in use? A screenshot would be helpful for reference. I’ve double-checked the A580’s hardware encoding/decoding capabilities, and I can confirm that they are supported. However, if the Performance tab shows 0% load while working with video in CapCut, this could be due to a combination of OS and application factors most likely app-related.

Also, when you performed a clean installation, did you use DDU (Display Driver Uninstaller)? 

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

When exporting a video, you can confirm that the GPU is working by checking the Task Manager, where the GPU activity will be visible. The driver was completely uninstalled using DDU during the uninstallation process.

[轮回vv]

Sorry, there might be a problem with the previous translation. What I mean is:

The GPU is working, and the GPU in the Task Manager is active. When uninstalling the driver, DDU was used for a complete uninstallation.

[轮回vv]

[RandyT_Intel]

Hi @轮回vv,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

Thx

[RandyT_Intel]

Hi @轮回vv,

Thank you for your patience as we review your case. To assist us in troubleshooting the issue effectively, we kindly request the following:

1. Please provide a screen recording that demonstrates how to replicate the issue. This will help us verify if the problem occurs on our end as well. If possible, ensure that the settings are displayed in English. For guidance on changing the language settings, you can refer to this link: Manage Language and Keyboard Input Layout Settings.
2. We also recommend trying to use a different monitor to help isolate the issue. This will allow us to determine if the problem is related to the monitor itself.

Your cooperation is greatly appreciated and will help us resolve the issue more efficiently. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

Okay, I will provide a screen recording later after I get off work. The issue itself has nothing to do with the monitor, because many identical devices on our end all have this same problem.

[RandyT_Intel]

Hi @轮回vv,

Thank you for your cooperation. Please keep me updated on your progress.

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @轮回vv,

I'm following up on the previous recommendation I provided. Have you had a chance to review the information and apply it to your system? Please let me know the outcome so I can determine the next best course of action.

Regards,  

Randy T.  

Intel Customer Support Technician  

[轮回vv]

Sorry, I've been on a business trip these days. Tonight, I'll check if I have a chance to make a screen recording.

[轮回vv]

@RandyT_Intel 

This software doesn’t have an English interface, but I have marked the key operation areas with the cursor.

Due to the limited capacity of the attachment, I have uploaded the screen recording to Google Drive. Here is the link below:

https://drive.google.com/file/d/1y0fSKtA6pUeyzkZ0YT7hNgV1biyW7Ela/view