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intel UHD630 HDR cannot be turned on with Windows 11

YUKIKAZENO1
Beginner
494 Views

I can't use the HDR feature normally on my laptop. Turning on HDR will cause the screen to not refresh properly.
The CPU of my notebook is i9-10885h and the GPU is nVidia Quadro T2000.

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Alberto_R_Intel
Moderator
475 Views

YUKIKAZENO1, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the notebook?

Is this a new computer?

When did you purchase it?

Was the HDR feature working fine before on this same machine?

If that is the case, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which specific Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
456 Views

Hello YUKIKAZENO1, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
443 Views

Hello YUKIKAZENO1, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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