intel arc b580

[cyber123]

there is a weird glitch when playing marvel rivals, sometimes the enviroment starts to move intead of the character

[VonM_Intel]

Hi cyber123,

Thank you for posting in our Community. It definitely sounds like an unusual graphical glitch, and I appreciate you letting us know about it. When the environment starts to move instead of the character, that could point to a rendering or frame synchronization issue, possibly driver-related or tied to how the game interacts with the GPU. Let’s take a closer look together.

• Has the game or system been working before?
• Were there any recent hardware or software changes made before the issue occurred?
• Are you playing the game through Steam, Epic Games, or another platform?
• Does this glitch occur consistently in specific maps or only occasionally?
• Have you noticed whether the issue persists after performing a clean driver installation (using the Intel Driver & Support Assistant or Display Driver Uninstaller in Safe Mode)?
• Additionally, if you have done any other tests, please let me know the details so we don't cover the same ground twice.
• Lastly, do you have any recordings or screenshots of the behavior you could share? That would help us visualize what’s happening on-screen.

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[KentRusselP_Intel]

Hi cyber123,

I just wanted to follow up and check if you’ve had a chance to review the information shared previously. Your feedback is important, and I’d appreciate it if you could share your thoughts at your earliest convenience.

If you have any questions or need further clarification, please don’t hesitate to reach out.

Best Regards,

Kent Russel P.

Intel Customer Support Technician

[cyber123]

m currently running on the latest drivers, i just upgraded my gpu from an nvidia gtx 1080. This glitch happens whenever i start walking to the mission area, including everytime my character respaws. The gpu is paired with a ryzen 8400f and 32gb of ddr5 memory

[VonM_Intel]

Hello cyber123,

Thank you for providing those details. It really helps us start narrowing down the cause of the glitch. To better understand what’s happening and help you find a solution, I have a few follow-up questions:

• Has the game or system worked correctly in the past, before this issue started?

• Aside from upgrading your GPU, have there been any recent hardware or software changes?

• Which platform are you using to play the game (Steam, Epic Games, or another)?

• Does this glitch happen consistently in certain areas/maps, or does it occur randomly?

• Have you tried performing a clean installation of your graphics drivers using Intel Driver & Support Assistant or Display Driver Uninstaller (DDU) in Safe Mode?

• Do you have any screenshots or recordings of the glitch? This will help us visualize the behavior more clearly.

• If possible, could you run the Intel SSU tool to provide detailed system information, including exact graphics model, driver versions, and any system errors? This will help us pinpoint the root cause.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello cyber123,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician