Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
18002 Discussions

intel graphic update

sherri
New Contributor I
3,265 Views

HELLO:

 

I am having an issue of updating the graphics driver on my computer.     I came to you website and followed everything but it never updated.    I have done this two or three times.    I also went to Windows updates and tried it there with no results.     The driver I have is the same as the one you have listed but it was saying  to update.     Haven't had any results.     I have an HP Computer   with Windows 10 Home Premium.     I have done updates on your website before with no issues.     Can you help me  I am lost!!!!      Thank you!

 

0 Kudos
1 Solution
sherri
New Contributor I
2,622 Views

Thank you Al for all your help!      You're assistance has been greatly appreciated.

Thanks again, Sherri

View solution in original post

29 Replies
AlHill
Super User
2,256 Views

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

sherri
New Contributor I
2,252 Views

Thank you , AL

This is confusing -  some of this stuff is new to me.    Not sure how to do it.    Thanks for your

help anyway.

Sherri

 

 

Alberto_R_Intel
Moderator
2,219 Views

sherri, Thank you for posting in the Intel® Communities Support.


I just wanted to check if the issue with the Intel® graphics driver update persists and if you still need assistance on this matter?


To gather the SSU information, follow the steps that you will see after using the link provided previously, save the information to the computer's desktop as a notepad file, and then paste it on this thread.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


sherri
New Contributor I
2,209 Views

Hello Al:

 

No,  I got discouraged with it.     Don't know alot about this stuff and I have no else to turn to.       I just don't understand why it won't work  I have gotten things before from Intel with no problem.       The link you gave me takes me t o a page for the SSU download what happens when I do that.   Just need clearer info.

sherri
New Contributor I
2,159 Views

Subject: RE: Re:intel graphic update (Intel Community Subscription Update)

 

# SSU Scan Information

Scan Info:

Version:"2.5.0.15"

Date:"10/29/2021"

Time:"00:00:33.8534597"

 

# Scanned Hardware

Computer:

          BaseBoard Manufacturer:"Hewlett-Packard"

          BIOS Mode:"Legacy"

          BIOS Version/Date:"AMI 8.17 , 11/05/2014 12:00 AM"

          CD or DVD:"hp DVD A  DL8A4SH"

          Embedded Controller Version:"255.255"

          Platform Role:"Desktop"

          Processor:"Intel(R) Core(TM) i5-3450S CPU @ 2.80GHz , GenuineIntel"

          Secure Boot State:"Not Available"

          SMBIOS Version:"2.7"

          Sound Card:"IDT High Definition Audio CODEC"

          System Manufacturer:"Hewlett-Packard"

          System Model:"520-1145t"

          System SKU:"B2Q22AV#ABA"

          System Type:"x64-based PC"

          - "Display"

               Intel ® Graphics Driver Version:"Not Available"

               - "Intel(R) HD Graphics"

                    Adapter Compatibility:"Intel Corporation"

                    Adapter DAC Type:"Internal"

                    Adapter RAM:"2.06 GB"

                    Availability:"Running or Full Power"

                    Bits Per Pixel:"32"

                    - "Caption":"Intel(R) HD Graphics"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics"

                    CoInstallers:"igfxCoIn_v5161.dll, CoDeviceInstall"

                    Color Table Entries:"4294967296"

                    Dedicated Video Memory:"Not Available"

                    Driver:"igdkmd64.sys"

                    Driver Date:"08/05/2020 08:00 PM"

                    Driver Path:"C:\WINDOWS\system32\DRIVERS\igdkmd64.sys"

                    Driver Provider:"Intel Corporation"

                    Driver Version:"10.18.10.5161"

                    INF:"oem53.inf"

                    INF Section:"iIVBD_w10"

                    Install Date:"Not Available"

                    Installed Drivers:"igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"Not Available"

                    Location:"PCI bus 0, device 2, function 0"

                    Manufacturer:"Intel Corporation"

                    Microsoft DirectX* Version:"DirectX 12"

                    Monochrome:"No"

                    Number of Colors:"4294967296"

                    Number of Video Pages:"Not Available"

                    PNP Device ID:"PCI\VEN_8086&DEV_0152&SUBSYS_2ADC103C&REV_09\3&11583659&0&10"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"Not Available"

                    Refresh Rate - Current:"60 Hz"

                    Refresh Rate - Maximum:"60 Hz"

                    Refresh Rate - Minimum:"60 Hz"

                    Resolution:"1920 X 1080"

                    Scan Mode:"Noninterlaced"

                    Service Name:"igfx"

                    Status:"OK"

                    Video Architecture:"VGA"

                    Video Memory:"Unknown"

                    Video Processor:"Intel(R) HD Graphics Family"

          - "Memory"

               Physical Memory (Available):"2.60 GB"

               Physical Memory (Installed):"6 GB"

               Physical Memory (Total):"5.87 GB"

               - "BANK 0"

                    Capacity:"4 GB"

                    Channel:"ChannelA-DIMM0"

                    Configured Clock Speed:"1600 MHz"

                    Configured Voltage:"Not Available"

                    Data Width:"64 bits"

                    Form Factor:"SODIMM"

                    Interleave Position:"First position"

                    Manufacturer:"Micron"

                    Maximum Voltage:"Not Available"

                    Memory Type:"DDR3"

                    Minimum Voltage:"Not Available"

                    Part Number:"16KTF51264HZ-1G6M1"

                    Serial Number:"325446CA"

                    Status:"Not Available"

                    Type:"Synchronous"

               - "BANK 1"

                    Capacity:"2 GB"

                    Channel:"ChannelB-DIMM0"

                    Configured Clock Speed:"1600 MHz"

                    Configured Voltage:"Not Available"

                    Data Width:"64 bits"

                    Form Factor:"SODIMM"

                    Interleave Position:"Second position"

                    Manufacturer:"Micron"

                    Maximum Voltage:"Not Available"

                    Memory Type:"DDR3"

                    Minimum Voltage:"Not Available"

                    Part Number:"8KTF25664HZ-1G6M1"

                    Serial Number:"315345E7"

                    Status:"Not Available"

                    Type:"Synchronous"

          - "Motherboard"

               Availability:"Running or Full Power"

               BIOS:"Ver: LA3_817.ROM vLA38.17, HPQOEM - 1072009"

               Caption:"Motherboard"

               - "Chipset":"Intel(R) H61 Express"

                    Link:"http://www.intel.com/content/www/us/en/search.html?keyword=H61+Express"

               Date:"11/04/2014 07:00 PM"

               Install Date:"Not Available"

               Last Error Code:"Not Available"

               Last Error Code Description:"Not Available"

               Manufacturer:"Hewlett-Packard"

               Model:"Not Available"

               Part Number:"Not Available"

               PNP Device ID:"ACPI\PNP0C01\1"

               Power Management Capabilities:"Not Available"

               Power Management Supported:"Not Available"

               Product:"2ADC"

               Serial Number:"2MD23709S8"

               Status:"OK"

               Version:"1.06"

          - "Networking"

               Intel ® Network Connections Install Options:"Not Available"

               Intel ® Network Connections Version:"Not Available"

               Intel ® PROSet/Wireless Software Version:"Not Available"

               - "Bluetooth Device (Personal Area Network)"

                    Availability:"Running or Full Power"

                    Caption:"Bluetooth Device (Personal Area Network)"

                    CoInstallers:"Not Available"

                    Default IP Gateway:"Not Available"

                    DHCP Enabled:"Yes"

                    DHCP Lease Expires:"Not Available"

                    DHCP Lease Obtained:"Not Available"

                    DHCP Server:"Not Available"

                    Driver:"bthpan.sys"

                    Driver Date:"06/21/2006 12:00 AM"

                    Driver Path:"C:\WINDOWS\system32\drivers\bthpan.sys"

                    Driver Provider:"Microsoft"

                    Driver Version:"10.0.19041.1"

                    Index:"0004"

                    INF:"bthpan.inf"

                    INF Section:"BthPan.Install"

                    Install Date:"Not Available"

                    Installed:"Yes"

                    IP Address:"Not Available"

                    IP Subnet:"Not Available"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"10/29/2021 11:31 AM"

                    Location:"Not Available"

                    MAC Address:"74:E5:43:20:72:CC"

                    Manufacturer:"Microsoft"

                    Media Type:

                    Net Connection ID:"Bluetooth Network Connection"

                    NetCfgInstanceId:"{5E2C41A3-9B16-46F4-9F4E-FDB0E2761AC9}"

                    Number of VLANs:"0"

                    PNP Device ID:"BTH\MS_BTHPAN\7&3AD427F&0&2"

                    Port:"Not Available"

                    Power Management (Low Power):"Not Available"

                    Power Management (Wake On LAN):"Not Available"

                    Power Management (Wake on Magic Packet):"Not Available"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Product Type:"Bluetooth Device (Personal Area Network)"

                    Service Name:"BthPan"

                    Status:"Enabled"

                    Team Name:"Not in a team"

                    Temperature:

                    Type:"Ethernet 802.3"

                    - "Service Bindings"

                         Client for Microsoft Networks:

                         File and Printer Sharing for Microsoft Networks:

                         Internet Protocol Version 4 (TCP/IPv4):

                         Internet Protocol Version 6 (TCP/IPv6):

                         Link-Layer Topology Discovery Mapper I/O Driver:

                         Link-Layer Topology Discovery Responder:

                         Microsoft LLDP Protocol Driver:

               - "Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter"

                    Access Point:

                    Authentication:

                    Availability:"Running or Full Power"

                    Caption:"Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter"

                    Channel:

                    Cipher:

                    CoInstallers:"Not Available"

                    Connection Mode:

                    Default IP Gateway:"Not Available"

                    DHCP Enabled:"Yes"

                    DHCP Lease Expires:"Not Available"

                   DHCP Lease Obtained:"Not Available"

                    DHCP Server:"Not Available"

                    Driver:"bcmwl63a.sys"

                    Driver Date:"01/26/2016 12:00 AM"

                    Driver Path:"C:\WINDOWS\system32\DRIVERS\bcmwl63a.sys"

                    Driver Provider:"Broadcom"

                    Driver Version:"7.35.344.0"

                    Index:"0003"

                    INF:"oem52.inf"

                    INF Section:"BCM43XNM_NT64"

                    Install Date:"Not Available"

                    Installed:"Yes"

                    IP Address:"Not Available"

                    IP Subnet:"Not Available"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"10/29/2021 11:31 AM"

                    Location:"PCI bus 3, device 0, function 0"

                    MAC Address:"74:E5:43:D5:68:20"

                    Manufacturer:"Broadcom"

                    Media Type:

                    Net Connection ID:"Wireless Network Connection"

                    NetCfgInstanceId:"{6C72A2EB-545C-4857-AD61-BCF9320A4311}"

                    Network Name:"Wireless Network Connection"

                    Network Type:

                    Number of VLANs:"0"

                    PNP Device ID:"PCI\VEN_14E4&DEV_4359&SUBSYS_05E214E4&REV_00\4&12E9EEF9&0&00E2"

                    Port:"Not Available"

                    Power Management (Low Power):"Not Available"

                    Power Management (Wake On LAN):"Not Available"

                    Power Management (Wake on Magic Packet):"Not Available"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Product Type:"Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi Adapter"

                    Profile:

                    Radio Type:

                    Receive Rate:

                    Service Name:"BCMWL63A"

                    Signal Strength:

                    State:"disconnected"

                    Status:"Enabled"

                    Team Name:"Not in a team"

                    Temperature:

                    Transmit Rate:

                    Type:"Ethernet 802.3"

                    - "Service Bindings"

                         Client for Microsoft Networks:

                         File and Printer Sharing for Microsoft Networks:

                         Internet Protocol Version 4 (TCP/IPv4):

                         Internet Protocol Version 6 (TCP/IPv6):

                         Link-Layer Topology Discovery Mapper I/O Driver:

                         Link-Layer Topology Discovery Responder:

                         Microsoft LLDP Protocol Driver:

                         QoS Packet Scheduler:

                    - "Settings"

                         *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Disabled (0)"

                         11HNetworks:802.11h+d:"Loose 11h (1)"

                         11NPreamble:802.11n Preamble:"Auto (-1)"

                         antdiv:Antenna Diversity:"Auto (-1)"

                         ApCompatMode:AP Compatibility Mode:"Higher Performance (0)"

                         AssocRoamPref:Association Roam Preference:"Disabled (0)"

                         band:Disable Bands:"None (0)"

                         BandPref:Band Preference:"None (0)"

                         BandwidthCap:Bandwidth Capability:"11a:20/40;11bg:20MHz (2)"

                         BtAmp:BT-AMP:"Enabled (1)"

                         BTCoexist:Bluetooth Collaboration:"Auto (3)"

                         Chanspec:WZC IBSS Channel Number:"11(20MHz) (11)"

                         D2ListenInterval:D2 Listen Interval:"5 (5)"

                         EnableLTR:Enable/Disable LTR:"Enabled (1)"

                         frag:Fragmentation Threshold:"2346 (2346)"

                         FrameBursting:XPress (TM) Technology:"Enabled (1)"

                         Intolerant:40MHz Intolerant:"Disabled (0)"

                         ListenInterval:Assoc Listen Interval:"1 (1)"

                         LTR_ActiveValue:LTR Active value in microseconds:"60 (60)"

                         MixedCell:Mixed Cell Support:"Disabled (0)"

                         OBSSCoex:20/40 Coexistence:"Auto (-1)"

                         PLCPHeader:BSS PLCP Header:"Auto (Short/Long) (0)"

                         PwrOut:Power Output:"100% (100)"

                         Rate:Rate (802.11b/g):"Best Rate (0)"

                         RateA:Rate (802.11a):"Best Rate (0)"

                         RoamDelta:Roam Tendency:"Moderate (1)"

                         RoamTrigger:Roaming Decision:"Default (0)"

                         rts:RTS Threshold:"2347 (2347)"

                         ShortGI:Short GI:"Auto (-1)"

                         WFDChannelNumber:WFD Channel Number:"11 (11)"

                         WME:WMM:"Auto (-1)"

               - "Realtek PCIe GBE Family Controller"

                    Availability:"Running or Full Power"

                    Caption:"Realtek PCIe GBE Family Controller"

                    CoInstallers:"Not Available"

                    Default IP Gateway:"141.126.0.1;fe80::201:5cff:fe93:3e46"

                    DHCP Enabled:"Yes"

                    DHCP Lease Expires:"10/30/2021 11:41 AM"

                    DHCP Lease Obtained:"10/29/2021 11:41 AM"

                    DHCP Server:"71.9.223.1"

                    Driver:"rt640x64.sys"

                    Driver Date:"07/23/2015 12:00 AM"

                    Driver Path:"C:\WINDOWS\system32\drivers\rt640x64.sys"

                    Driver Provider:"Realtek"

                    Driver Version:"10.3.723.2015"

                    Index:"0002"

                    INF:"oem50.inf"

                    INF Section:"RTL8168GS5WOLDisable.ndi.NT"

                    Install Date:"Not Available"

                    Installed:"Yes"

                    IP Address:"141.126.6.141;fe80::3487:4cff:cbd0:1a30;2600:6c5c:7000:600:2503:62d2:c8be:334a"

                    IP Subnet:"255.255.248.0;64;128"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"10/29/2021 11:31 AM"

                    Location:"PCI bus 6, device 0, function 0"

                    MAC Address:"E8:40:F2:F8:28:6A"

                    Manufacturer:"Realtek"

                    Media Type:

                    Net Connection ID:"Local Area Connection"

                    NetCfgInstanceId:"{8A7B4C9F-BED4-4CF7-BDAC-0B26951CF8F6}"

                    Number of VLANs:"0"

                    PNP Device ID:"PCI\VEN_10EC&DEV_8168&SUBSYS_2ADC103C&REV_06\4&3A261855&0&00E5"

                    Port:"Not Available"

                    Power Management (Low Power):"Not Available"

                    Power Management (Wake On LAN):"Not Available"

                    Power Management (Wake on Magic Packet):"Not Available"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Product Type:"Realtek PCIe GBE Family Controller"

                    Service Name:"rt640x64"

                    Status:"Enabled"

                    Team Name:"Not in a team"

                    Temperature:

                    Type:"Ethernet 802.3"

                    - "Service Bindings"

                         Client for Microsoft Networks:

                         File and Printer Sharing for Microsoft Networks:

                         Internet Protocol Version 4 (TCP/IPv4):

                         Internet Protocol Version 6 (TCP/IPv6):

                         Link-Layer Topology Discovery Mapper I/O Driver:

                         Link-Layer Topology Discovery Responder:

                         Microsoft LLDP Protocol Driver:

                         QoS Packet Scheduler:

                    - "Settings"

                         *FlowControl:Flow Control:"Rx & Tx Enabled (3)"

                         *InterruptModeration:Interrupt Moderation:"Enabled (1)"

                         *IPChecksumOffloadIPv4:IPv4 Checksum Offload:"Rx & Tx Enabled (3)"

                         *JumboPacket:Jumbo Frame:"Disabled (1514)"

                         *LsoV2IPv4:Large Send Offload v2 (IPv4):"Enabled (1)"

                         *LsoV2IPv6:Large Send Offload v2 (IPv6):"Enabled (1)"

                         *NumRssQueues:Maximum Number of RSS Queues:"4 Queues (4)"

                         *PMARPOffload:ARP Offload:"Enabled (1)"

                         *PMNSOffload:NS Offload:"Enabled (1)"

                         *PriorityVLANTag:Priority & VLAN:"Priority & VLAN Enabled (3)"

                         *ReceiveBuffers:Receive Buffers:"512 (512)"

                         *RSS:Receive Side Scaling:"Enabled (1)"

                         *SpeedDuplex:Speed & Duplex:"Auto Negotiation (0)"

                         *TCPChecksumOffloadIPv4:TCP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                         *TCPChecksumOffloadIPv6:TCP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                         *TransmitBuffers:Transmit Buffers:"128 (128)"

                         *UDPChecksumOffloadIPv4:UDP Checksum Offload (IPv4):"Rx & Tx Enabled (3)"

                         *UDPChecksumOffloadIPv6:UDP Checksum Offload (IPv6):"Rx & Tx Enabled (3)"

                         *WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"

                         *WakeOnPattern:Wake on pattern match:"Enabled (1)"

                         AutoDisableGigabit:Auto Disable Gigabit:"Disabled (0)"

                         EEE:Energy Efficient Ethernet:"Enabled (1)"

                         EnableGreenEthernet:Green Ethernet:"Enabled (1)"

                         S5WakeOnLan:Shutdown Wake-On-Lan:"Disabled (0)"

                         TeredoOffload:Teredo Offload:"Disabled (0)"

                         WolShutdownLinkSpeed:WOL & Shutdown Link Speed:"10 Mbps First (0)"

               - "TAP-Windows Adapter V9"

                    Availability:"Running or Full Power"

                    Caption:"TAP-Windows Adapter V9"

                    CoInstallers:"Not Available"

                    Default IP Gateway:"Not Available"

                    DHCP Enabled:"Yes"

                    DHCP Lease Expires:"Not Available"

                    DHCP Lease Obtained:"Not Available"

                    DHCP Server:"Not Available"

                    Driver:"tap0901.sys"

                    Driver Date:"09/27/2019 12:00 AM"

                    Driver Path:"C:\WINDOWS\system32\drivers\tap0901.sys"

                    Driver Provider:"TAP-Windows Provider V9"

                    Driver Version:"9.24.2.601"

                    Index:"0000"

                    INF:"oem16.inf"

                    INF Section:"tap0901.ndi"

                    Install Date:"Not Available"

                    Installed:"Yes"

                    IP Address:"Not Available"

                    IP Subnet:"Not Available"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"10/29/2021 11:31 AM"

                    Location:"Not Available"

                    MAC Address:"00:FF:36:30:8F:10"

                    Manufacturer:"TAP-Windows Provider V9"

                    Media Type:

                    Net Connection ID:"Local Area Connection 2"

                    NetCfgInstanceId:"{36308F10-D478-4067-A09E-10473E71BBAC}"

                    Number of VLANs:"0"

                    PNP Device ID:"ROOT\NET\0000"

                    Port:"Not Available"

                    Power Management (Low Power):"Not Available"

                    Power Management (Wake On LAN):"Not Available"

                    Power Management (Wake on Magic Packet):"Not Available"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Product Type:"TAP-Windows Adapter V9"

                    Service Name:"tap0901"

                    Status:"Enabled"

                    Team Name:"Not in a team"

                    Temperature:

                    Type:"Ethernet 802.3"

                    - "Service Bindings"

                         Client for Microsoft Networks:

                         File and Printer Sharing for Microsoft Networks:

                         Internet Protocol Version 4 (TCP/IPv4):

                         Internet Protocol Version 6 (TCP/IPv6):

                         Link-Layer Topology Discovery Mapper I/O Driver:

                         Link-Layer Topology Discovery Responder:

                         Microsoft LLDP Protocol Driver:

                         QoS Packet Scheduler:

                    - "Settings"

                         AllowNonAdmin:Non-Admin Access:"Allowed (1)"

                         MediaStatus:Media Status:"Application Controlled (0)"

                         MTU:MTU:"1500 (1500)"

          - "Operating System"

               .Net Framework Version:"2.0,3.0,3.5,4.0,4.8"

               Boot Device:"\Device\HarddiskVolume1"

               Locale:"United States"

               OS Manufacturer:"Microsoft Corporation"

               OS Name:"Microsoft Windows 10 Home"

               Other OS Description:"Not Available"

               Page File:"C:\pagefile.sys"

               Page File Space:"6.00 GB"

               Physical Memory (Available):"2.61 GB"

               Physical Memory (Installed):"6 GB"

               Physical Memory (Total):"5.87 GB"

               System Directory:"C:\WINDOWS\system32"

               Version:"10.0.19043 Build 19043"

               Virtual Memory (Available):"8.06 GB"

               Virtual Memory (Total):"11.87 GB"

               Windows Directory:"C:\WINDOWS"

               - "Installed Updates"

                    KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"

                    KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"

                    KB4537759:"Security Update [5/29/2020]"

                    KB4557968:"Security Update [5/28/2020]"

                    KB4559309:"Update [8/8/2020]"

                    KB4560366:"Security Update [6/9/2020]"

                    KB4561600:"Security Update [6/9/2020]"

                    KB4562830:"Update [12/10/2020]"

                    KB4566785:"Security Update [7/14/2020]"

                    KB4570334:"Security Update [8/13/2020]"

                    KB4577266:"Security Update [9/12/2020]"

                    KB4577586:"Update [2/20/2021]"

                    KB4580325:"Security Update [10/14/2020]"

                    KB4586864:"Security Update [11/11/2020]"

                    KB4589212:"Update [3/25/2021]"

                    KB4593175:"Security Update [12/9/2020]"

                    KB4598481:"Security Update [1/13/2021]"

                    KB5000736:"Update [5/28/2021]"

                    KB5005699:"Security Update [9/15/2021]"

                    KB5006365:"Update [10/27/2021]"

                    KB5006738:"Update [10/27/2021]"

                    KB5006753:"Update [10/27/2021]"

          - "Processor"

               - "Intel(R) Core(TM) i5-3450S CPU @ 2.80GHz"

                    Architecture:"x64"

                    ATPO:"Not Available"

                    Availability:"Running or Full Power"

                    Caption:"Intel64 Family 6 Model 58 Stepping 9"

                    - "Chipset Name":"Intel(R) Core(TM) i5-3450S CPU @ 2.80GHz"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Core+i5+3450S+CPU+"

                    CPU Speed:"2.80 GHz"

                    Current Voltage:"Not Available"

                    Driver:"Not Available"

                    Driver Date:"04/21/2009 12:00 AM"

                    Driver Path:"C:\WINDOWS\system32\drivers\intelppm.sys"

                    Driver Provider:"Microsoft"

                   Driver Version:"10.0.19041.546"

                    Ext. Family:"Not Available"

                    Family:"Not Available"

                    FPO:"Not Available"

                    INF:"cpu.inf"

                    INF Section:"IntelPPM_Inst.NT"

                    Install Date:"Not Available"

                    Last Error Code:"Not Available"

                    Level 1 Cache:"4 x 256 KB"

                    Level 2 Cache:"4 x 1024 KB"

                    Level 3 Cache:"6 MB"

                    Load:"17%"

                    Manufacturer:"GenuineIntel"

                    Model:"58"

                    Name:"Intel(R) Core(TM) i5-3450S CPU @ 2.80GHz"

                    Number of Cores:"4"

                    Number of Cores Enabled:"4"

                    Number of Logical Processors:"4"

                    Part Number:"Null"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"No"

                    Processor ID:"BFEBFBFF000306A9"

                    Revision:"14857"

                    Serial Number:"Not Available"

                    Service Name:"intelppm"

                    Status:"OK"

                    Stepping:"9"

                    Version:"Not Available"

          - "Storage"

               - "HP ENVY 5660 series USB Device"

                    Capablities:"Not Available"

                    Caption:"HP ENVY 5660 series USB Device"

                    Cylinder - Total:"Not Available"

                    Description:"Disk drive"

                    Driver:"Not Available"

                    Driver Date:"06/21/2006 12:00 AM"

                    Driver Version:"10.0.19041.789"

                    Error Code:"Device is working properly"

                    Firmware Revision:"1.00"

                    Heads - Total:"Not Available"

                    Index:"1"

                    INF:"disk.inf"

                    Install Date:"Not Available"

                    Interface Type:"USB"

                    Manufacturer:"(Standard disk drives)"

                    Model:"HP ENVY 5660 series USB Device"

                    Name:"\\.\PHYSICALDRIVE1"

                    Partitions:"0"

                    PNP Device ID:"USBSTOR\DISK&VEN_HP&PROD_ENVY_5660_SERIES&REV_1.00\8&20ADEC74&0&TH4C3622Q1064T&0"

                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                    Sectors - Per Track:"Not Available"

                    Sectors - Total:"Not Available"

                    Serial Number:"TH4C3622Q1064T"

                    Size:"0.0 bytes"

                    Size – Available:"0.0 bytes"

                    Status:"OK"

                    Tracks - Per Cylinder:"Not Available"

                    Tracks - Total:"Not Available"

               - "ST1000DM003-1ER162"

                    Capablities:"Random Access, Supports Writing, SMART Notification"

                    Caption:"ST1000DM003-1ER162"

                    Cylinder - Total:"121601"

                    Description:"Disk drive"

                    Driver:"Not Available"

                    Driver Date:"06/21/2006 12:00 AM"

                    Driver Version:"10.0.19041.789"

                    Error Code:"Device is working properly"

                    Firmware Revision:"HP51"

                    Heads - Total:"255"

                    Index:"0"

                    INF:"disk.inf"

                    Install Date:"Not Available"

                    Interface Type:"IDE"

                    Manufacturer:"(Standard disk drives)"

                    Model:"ST1000DM003-1ER162"

                    Name:"\\.\PHYSICALDRIVE0"

                    Partitions:"4"

                    Physical Sector Size:"4096"

                    PNP Device ID:"SCSI\DISK&VEN_ST1000DM&PROD_ST1000DM003-1ER1\4&B20F974&0&000000"

                    Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"

                    Sectors - Per Track:"63"

                    Sectors - Total:"1953520065"

                    Serial Number:"W4Y6C80D"

                    Size:"931.51 GB"

                    Size – Available:"860.27 GB"

                    SMART Attributes:"Self-Test: 108 minutes, OK, Short Self-Test: 2 minutes, OK"

                    Status:"OK"

                    Tracks - Per Cylinder:"255"

                    Tracks - Total:"31008255"

                    - "C:"

                         Availability:"Not Available"

                         Caption:"C:"

                         Compression Method:"Not Compressed"

                         Description:"Local Fixed Disk"

                         File System:"NTFS"

                         Name:"OS"

                         Serial Number:"50CAE6D0"

                         Size:"916.68 GB"

                         Size – Available:"849.05 GB"

                         Status:"Not Available"

                         Volume Dirty:"No"

                    - "D:"

                         Availability:"Not Available"

                         Caption:"D:"

                         Compression Method:"Not Compressed"

                         Description:"Local Fixed Disk"

                         File System:"NTFS"

                         Name:"HP_RECOVERY"

                         Serial Number:"18694A16"

                         Size:"13.97 GB"

                         Size – Available:"11.20 GB"

                         Status:"Not Available"

                         Volume Dirty:"No"

                    - "SMART"

                         0x01  Raw Read Error Rate:20538680:"6"

                         0x03  Spin Up Time:0:"0"

                         0x04  Start/Stop Count:7566:"20"

                         0x05  Reallocated Sector Count:0:"10"

                         0x07  Seek Error Rate:379319622:"30"

                         0x09  Power-On Hours:28716:"0"

                         0x0A  Spin Retry Count:0:"97"

                         0x0C  Power Cycle Count:7564:"20"

                         0xB4  Unused Reserved Block Count Total:1537011014:"0"

                         0xB7  SATA Downshift Count:0:"0"

                         0xB8  End-to-End Error Detection Count:0:"97"

                         0xBB  Uncorrectable Error Count:0:"0"

                         0xBC  Reported Command Timeouts:0:"0"

                         0xBD  High Fly Writes:0:"0"

                         0xBE  Temperature - Current:38° C:"0"

                         0xBE  Temperature - Highest:39° C:"0"

                         0xBE  Temperature - Lowest:37° C:"45"

                         0xBF  G-sense Rate/Servo Tracking:0:"0"

                         0xC0  Unsafe Shutdown Count:42:"0"

                         0xC1  Load/Unload Cycle Count:31570:"0"

                         0xC2  Internal Device Temperature:38° C:"0"

                         0xC4  Reallocation Count:0:"36"

                         0xC5  Current Pending Errors Count:0:"0"

                         0xC6  Uncorrectable Sector Count:0:"0"

                         0xC7  CRC Error Count:0:"0"

sherri
New Contributor I
2,198 Views

I have the information in the bottom of the thread.    Sorry for confusion.

Appreciate your help thanks!     Wasn't sure how to do this.    Thanks, Sherri

n_scott_pearson
Super User Retired Employee
2,158 Views

According to this report, you are already running the latest available driver package for your processor's graphics engine.

Specifically, what software application is suggesting that you need to perform an update?

...S

sherri
New Contributor I
2,140 Views

Hello Scott:

Thank you for your response.     Anyway,    Intel keeps sending me notification that I have an update for the Intel Graphics Driver.    That's the only place I go.     So weird!     Thanks,  Sherri

n_scott_pearson
Super User Retired Employee
2,112 Views

No, this is (unfortunately) somewhat normal for IDSA. It doesn't do a very good job of handling older hardware and, in this case, is confusing the driver version information and the package version information.

To get around this, the next time that you run IDSA and it asks you to download the same driver package, tell it to hide this particular update. It will then not prompt you to install this same version any longer.

Sorry there isn't a better solution; it is what it is...

...S

sherri
New Contributor I
2,087 Views

Hello, Scott:

 

What is IDSA?     I get the notification in the taskbar from Intel on update.   So,   what I did is when I right click on the intel icon in the taskbar I clicked exit and that took it out of the notification area on the taskbar is that OK?    I didn't understand what else to do.     Thank you for your help.  Sherri

n_scott_pearson
Super User Retired Employee
2,036 Views

iDSA is the Intel Driver & Support Assistant. This is the "from Intel" facility prompting you for updates.

So the IDSA team can look into this, here's what you need to do:

  1. Create a ZIP file containing all of the contents within folders "C:\ProgramData\Intel\DSA\Data" and "C:\ProgramData\Intel\DSA\Logs".
  2. Respond to the post attaching this ZIP file to the response (drag the ZIP file to where it says Drag and drop here or browse files to attach.

In the meantime, from the iDSA screen, select the update and then hide it. This way, it will stop prompting you to update it (again).

...S

sherri
New Contributor I
2,024 Views

Hello Scott:

How do I create a zip file for this.    I found the DSA Data and log files.    Do I open the file and copy what's in it?

Sorry,   Sherri

sherri
New Contributor I
2,017 Views

Ok, Scott:     I think I got this!

I sent you another message before this telling you that I wasn't sure how to do this.    I found out  so I am sending it to your last message here -

First of all,   the computer sent the zipped files to the desktop was that right?     Just wondering if I got it right   Let me know, so I know this in the future and then I drag the folers to here.    Ok just let me know if you got this.    Here goes!    Thanks so much for your help.

Sherri

n_scott_pearson
Super User Retired Employee
1,981 Views

Thank You Sherri. The team will look at your file set and hopefully sort out why it is occurring...

...S

megan3000
Valued Contributor I
1,990 Views

 I particularly don't use this kind of tools... If you have a pre-built system or laptop... is better to get the drivers from their website... if you want to install Intel drivers, I think is better to go directly to Intel website, download the driver and manually install using .exe file...

I would agree with previous Scott's comment that the easy step is just to hide the notification (now that you know you indeed has the latest driver...)

I have seen some post here about that tool, it seems it is a recurrent behavior to keep advertising drivers already installed...

This links may be useful to learn more:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html  (Method 2)

 

Megan ❤️

n_scott_pearson
Super User Retired Employee
1,981 Views

I agree. I much prefer to source the driver installation packages myself - but mostly because I am almost always handling a bunch of machines, not just one.

...S

Alberto_R_Intel
Moderator
1,913 Views

sherri, Thank you for posting in the Intel® Communities Support.

 

While we are still working on this case, in the meantime, you will find useful information in the link below about how to stop the notifications from Intel® Driver & Support Assistant:

https://www.intel.com/content/www/us/en/support/articles/000056698/software/software-applications.ht...

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

sherri
New Contributor I
1,898 Views

Thank you Albert.    I have turned notifcations off  for the DSA.     Awaiting for details on the  Case.

Regards,   Sherri

Alberto_R_Intel
Moderator
1,865 Views

Hello sherri, You are very welcome, I just received an update on this matter.

 

Our Intel® Driver Support Assistant developers reviewed the log files you provided and determined that the driver installer is existing with an error: -2147024881. So, the update is never actually installed. Could you please try to download the graphics driver installer manually from the link below just to confirm if it resolves the application from repeatedly offering that driver update? version 30.0.100.9955. Once you get the chance, please let us know the results:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

sherri
New Contributor I
1,844 Views

Hello , A:

 

There are two downloads on that page .   Do you I download them both.     After I install them what do I do then.

Does it change my graphics driver.    Or, is this suppose to help me get the update.     Will this replace my graphics driver that

I have?

 

Reply