intel graphics command center

[EnvyA16]

how to play games 4:3 stretched after an update where you can't change resolution in intel graphics command center.

Can't play cs go with black bars

[Jean_Intel]

Hello EnvyA16,

You can try clicking the option "Open System Settings", and change the display settings using the Windows Settings. Do the black bars persist?

We would like to further investigate this matter internally; however, we would like to gather more information about your system, please create a system report using the Intel®️ System Support Utility (Intel®️ SSU):

• Download the Intel SSU
• Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
• Click on the menu where it says: "Summary" to change it to "Detailed View."
• To save your scan: click "Next"; then "Save."

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello EnvyA16,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello EnvyA16,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.