intel hd 530 blckscreen

[MCata1]

my laptop asus rog gl553vw blackscreen if intel hd 530 is enabled. this happened while watching dota stream, laptop blue screened and prompt video tdr problem. after reboot, blackscreen

[idata]

markee2: We will do our best to try to fix this problem.

We recommend to install the graphics drivers provided by the manufacturer of the laptop since those drivers were customized by them to work with your specific platform. Please try to install driver version V20.19.15.4454:

https://www.asus.com/us/Laptops/ROG-GL553VW/HelpDesk_Download/ https://www.asus.com/us/Laptops/ROG-GL553VW/HelpDesk_Download/

If the problem persists, then we can always try to install the generic graphics drivers for the Intel® HD Graphics 530 controller. Currently the latest version is 24.20.100.6229:

https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10%3Fproduct%3D88345 https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88345

Any questions, please let me know.

Regards,

Alberto R

[MCata1]

thanks for the response.

i tried both of the drivers above but no luck.

while installing the generic the 24.20.100.6229 driver. blue screen on my laptop error message Video TDR Failure - igdkmd64.sys

so i tried installing via safemode, then restart.

i noticed screen purely black but i can move my mouse cursor

so i restart then go safemode and disable intel hd graphics then restart then display is ok.

what i noticed is dispaly is available only when intel hd graphics is disabled, else it will be blackscreen.

another problem is i cant use my dedicated nvidia 960m graphics when intel hd is disabled.

any idea on the problem?

[MCata1]

thanks for the response.

i tried both of the drivers above but no luck.

while installing the generic the 24.20.100.6229 driver. blue screen on my laptop error message Video TDR Failure - igdkmd64.sys

so i tried installing via safemode, then restart.

i noticed screen purely black but i can move my mouse cursor

so i restart then go safemode and disable intel hd graphics then restart then display is ok.

what i noticed is dispaly is available only when intel hd graphics is disabled, else it will be blackscreen.

another problem is i cant use my dedicated nvidia 960m graphics when intel hd is disabled.

any idea on the problem?

[idata]

markee2: You are very welcome.

Just to let you know, there will be a graphics driver update soon to be release, once the driver becomes available I will share the link on this thread.

Any questions, please let me know.

Regards,

Alberto R

[idata]

markee2: There is a new driver now available in our web site, it is version 24.20.100.6286, please try to install it:

https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?product=88345Any questions, please let me know.Regards,Alberto R

[MCata1]

got error while installing - blue screen even b4 finished installing the driver. after system restart got black screen.

i tried also clean install driver via safemode but after restart, blackscreen

[idata]

markee2: Thank you for providing those results and for sharing the picture.

In this case, we can always try to install the Intel generic graphics driver manually, on the following link you will see the instructions of how to do that: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.htmlIf the problem persists after that, then what we recommend is to get in contact with ASUS directly, for them to provide further assistance since the problem could be related to a hardware component.Any questions, please let me know.Regards,Alberto R