Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20593 Discussions

intel hd 5500 100% utilization on idle


Assalamoalikum Everyone!

Hope you are all doing great. I have been experiencing a problem that my intel gpu's utilization is 100% even when nothing is opened due to which my laptop lags stopping me from even browsing or watching a youtube video properly. The disk utilization also goes to100% on idle .My laptop is HP Elitebook 840 G2 . I had also turned off hardware accelaration in my browser, reinstalling the driver, downgrading my driver's version but the problem still continues. If someone knows the solution of this problem then plz tell me.Annotation 2022-11-05 082300.png 

0 Kudos
1 Reply

Hello talha,


Thank you for posting on the Intel️® communities.  


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, maybe fellow community members have the knowledge and they jumped in and helped. You may also find the Discontinued Products website ( website helpful to address your request.  


You can get the specifications and verify this product's discontinuance status at the Intel® Product Specifications website > Product Status > "Discontinued". 


Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.


Best regards, 

Jean O.  

Intel Customer Support Technician


0 Kudos