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internal display detected but not working -touch working though-

alexander0203
Beginner
1,232 Views

greetings,

after updating the windows 11 beta release the internal touch screen for dell XPS 9q23 turned completely off, even on boot. yet the display is detected by the device manager but it's not active and can not be turned on, extended, or duplicated

the screen is an OEM replacement newly installed.

device guard core isolation memory integrity is off due to an incompatible driver 

igdkmd64.sys

graphics intel HD 4000 series.

I am using an external display but I can not use it to enter bios during boot.

please advise with a compatible driver or a solution as needed .

kind regards and help are appreciated.

Alexander 00203

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3 Replies
AlHill
Super User
1,211 Views

HD4000 Graphics (and therefore your processor) are not supported on windows 11.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

alexander0203
Beginner
1,208 Views
But the internal display was operational before the beta update on windows 11 also .
And after that it turned off completely even on boot no data whatsoever,
I installed a fresh windows 10 same situation.
Please advise.
Thank you for your assistance.
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AlHill
Super User
1,204 Views

As I said, your processor and graphics are not supported on W11:

https://learn.microsoft.com/en-us/windows-hardware/design/minimum/supported/windows-11-supported-intel-processors

 

Only 8th gen processors and later are supported on W11.

 

Microsoft's rule, not Intel's.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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