Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance and optimization
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How to report suspected graphics driver issues

Michael_C_Intel2
Employee
2,595 Views

This forum is for game developers working on Intel Graphics. 

In order to speed up the reporting process and give our graphics software engineers the information they need please report any suspected graphics driver bugs in the format below. Use N/A for any fields you do not have information for, remember the more information we have the quicker we can address the issue.

Supports Intel(R) UHD Graphics, Intel(R) UHD Graphics, Intel(R) HD Graphics, Intel(R) Iris(R) Plus Graphics, Intel(R) Iris(R) Pro Graphics & Intel(R) HD Graphics on:
	6th Gen Intel(R) Core(TM) processor family (codename Skylake)
	7th Gen Intel(R) Core(TM) processor family (codename Kaby Lake)
	8th Gen Intel(R) Core(TM) processor family (codenames Kaby Lake R, Coffee Lake)
	Apollo Lake
	Gemini Lake 

Currently Operating System(s):

	Microsoft Windows* 10-64 - Anniversary Update
	Microsoft Windows* 10-64 - Creators Update
	Microsoft Windows* 10-64 - Fall Creators Update
	Microsoft Windows* 10-64 - April Update

If the product you are using is not on this list then the latest driver posted on Intel.com is maybe the last planned driver for that product line. If possible try your issue on a supported product before reporting the issue.

Also please start a new topic in the forum and do not post in this thread. If we have all the issue reporting and conversations happening here it will get confusing and harder for us to help.

System Setup Information:
-----------------------------------------

System Used: (Manufacturer/Model)
CPU SKU: (i3, i5, Pentium, Celeron, etc.)
GPU SKU: (HD4400, HD5100, etc.)
Processor Line: (Y-Series, U-Series, etc.)
System BIOS Version:
CMOS settings:
Graphics Driver Version:
GOP/VBIOS Version:
Operating System:
OS Version:
API:
Occurs on non-Intel GPUs?:

Steps to Reproduce:
-------------------------------
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10.

Expected Results:
-------------------------------

Actual Results:
-------------------------------

Additional Information:
-------------------------------

0 Kudos
17 Replies
Frost_C_
Beginner
2,595 Views

I'm using a HP 110-a04 Desktop.

(HP SPECS OF PC http://support.hp.com/us-en/document/c04484447) 

CPU SKU: i3, 4130
GPU SKU: Intel Graphics HD 4400
Processor Line: TDP: 54W Socket: LGA 1150
System BIOS Version: Doesn't say
CMOS settings: Doesn't say
Graphics Driver Version: 10.18.10.3939
GOP/VBIOS Version: Doesn't say
Operating System: Windows 8.1 64 Bit
 

All but Minecraft don't have a problem with getting FPS and recording, thanks for the help! If I did something wrong please let me know.

Michael_C_Intel2
Employee
2,595 Views

Hi Frost,

I also need the reproduction steps, how are you making these videos? From within Minecraft? OR with 3rd party software? We can't investigate unless we can reproduce your issue. 

So please respond in the original thread you created with that information so I can get things moving.

Thanks,

-Michael

 

Frost_C_
Beginner
2,595 Views

Steps to Reproduce:
-------------------------------
1. Open FRAPS
2. Open Minecraft
3. Join a server or singleplayer
4. Record using FRAPS (frames drop to 12)
5. Open Camtasia
6. Edit Video
7. Render it
8. Save and store
9. Upload to Youtube
10.

Expected Results: A decent video with 30+ frames
-------------------------------

Actual Results: 12 FPS slow game play
-------------------------------

Additional Information: When Minecraft is in a smaller screen when recording using FRAPS FPS gets better a little bit.
-------------------------------

felix_q_
Beginner
2,594 Views

System Setup Information:
-----------------------------------------

System Used: MSI Cubi
CPU SKU: i5 5200u
GPU SKU: 5500
Processor Line: u series
System BIOS Version: sm bio 2.8, legacy bios, American Megatrends EB0961IMS v1.4
CMOS settings: 16gb
Graphics Driver Version: 20.19.15.4424
GOP/VBIOS Version:1032
Operating System: Windows 10 Pro
OS Version:10.0.10586 Build 10586
API:
Occurs on non-Intel GPUs?:

Steps to Reproduce:
-------------------------------
1.minimize firefox
2.open a different app
3.utilize app for N minutes or hours
4.restore firefox app
5. firefox app screen appears corrupted
6.refresh screen; app toolbar area still corrupted
7.
8.
9.
10.

Expected R

graphics

Benjamin_Z_
Beginner
2,595 Views

System Setup Information:
-----------------------------------------

System Used: Dell Optiplex 7040
CPU SKU: Core-i5-6600@3,3Ghz
GPU SKU: HD530
Processor Line: -
System BIOS Version: 1.4.5
CMOS settings: -
Graphics Driver Version: 20.19.15.4474 / 20.19.15.4463
GOP/VBIOS Version: -
Operating System: Windows 7
OS Version: 64bit Enterprise
API: -
Occurs on non-Intel GPUs?: No

Steps to Reproduce:
-------------------------------
1. Install Adobe Creative Suite 5 Design Premium
2. Update Adobe components to latest patch level
3. Open different picture files like .jpg, .png or .psd

Expected Results:
-------------------------------
File should be displayed correctly.

Actual Results:
-------------------------------
Files are displayed sporadically as black pages within the Photoshop window.

Additional Information:
-------------------------------
Disabling OpenGL in Photoshop seems to resolve this issue, but slows the system.
Other programs like InDesign seem to be much slower with the new Intel-Chip than on an old graphics card like Nvidia Quadro NVS 295 or ATI FireMV2260.

Michael_C_Intel2
Employee
2,595 Views

Hi Benjamin,

We will take a look at this issue, being sporadic this may take some time. Also in the future please tart a new thread when reporting an issue. 

Thanks.

 

Julien_H_
Beginner
2,595 Views

Hello every one im on asus

System Used: Asus x555la-xx805h
CPU SKU: i5-5200u
GPU SKU: Intel Hd Graphics 5500
Processor Line:  U
DDRam : 6Gb
Graphics Driver Version: 10.18.14.4062 date 15/12/2014

Operating System: Windows 8.1 64bits
OS Version: 6.3, version 9600
 

 

have buy x555lab i-5 (18th january 2017) with intel hd 5500 under windows 8.1 64bit and play at world of tanks, before update gpu driver all were ok, i was install w10 and of course windows apply last update for my gpu and TRACK GLITCH !

 

i return under windows 8.1 and no track glitch.

 

Was try asus pilots ( oh marvellous they not continu to post update drivers for my pc and was mail them) they give me a w10 64bits driver and same bug under windows 8.1 (thx to make point of system restore before)

 

for finish i go back on asus and miraculous they have put update for my graphic driver and atm no track glitch again : driver 15/12/2014 its the last on asus website for x555l 

 

So, it is your driver with windows 10 ? or after year 2014 is it just your drivers ? or its finally windows 10 who ruins your drivers ? and if you have something for repair that with your driver after 2014 and under windows 10 64bits or windows 8.1 64bits i take it 🙂

 

P.S its not my pictures, those come from world of tank forum where some players have same problems of me , but have same problems when i run the game in the lowest resolution possible with disable all option (in this game more fps = more easy).

 

Best regards

 

Julien.H 

AT3
Beginner
2,595 Views

System Setup Information:
-----------------------------------------

System Used: MSI / MS-7996
CPU SKU: Intel(R) Core(TM) i3 7100 CPU
GPU SKU: Intel(R) HD Graphic 630
Processor Line: N/A
System BIOS Version: 2.C0
CMOS settings: N/A
Graphics Driver Version: 21.20.16.4534
GOP/VBIOS Version: N/A
Operating System: Windows 10 Pro 64bit
OS Version: 10.0, Build 10586
API: N/A
Occurs on non-Intel GPUs?: N/A

Steps to Reproduce:
-------------------------------
1. Run ZhyperMU Online.exe or the Green Launcher(ZhyperMU.exe) inside the ZhyperMu Folder
2. (Launcher) Setting \ Color Depth \ Click Max Color (32 bit) \ Save \ GAME START
3. (Need to Register to Log in the Game)
4.  Log in and play the game

Expected Results:

https://forum.ragezone.com/cache.php?img=http%3A%2F%2Fi.imgur.com%2F11rHNZ9.jpg

Actual Results:

https://imgur.com/MaE3X5V

Additional Information:

www.zhypermu.com

Graphic Problem issue cant see / missing the other contents of the Game please fix ..

 

AT3
Beginner
2,595 Views

System Setup Information:
-----------------------------------------

System Used: MSI / MS-7996
CPU SKU: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz (4 CPUs), ~3.9GHz
GPU SKU: Intel(R) HD Graphics 630
Processor Line: N/A
System BIOS Version: 2.C0
CMOS settings: N/A
Graphics Driver Version: 21.20.16.4534
GOP/VBIOS Version: N/A
Operating System: Windows 10 Pro 64-bit 
OS Version: Pro (10.0, Build 10586)
API: N/A
Occurs on non-Intel GPUs?: None

Steps to Reproduce: 
-------------------------------
1. Run update & Start the Game
2. Ingame just press
3. ( C ) for stats - Missing Graphics
4. ( D ) command - Missing Graphics
5. ( T ) quest - Missing Graphics
6. ( V ) inventory - Missing Graphics
7. ( N ) party/guild - Missing Graphics
8. ( M ) map - Missing Graphics
9. ( J ) connect to SNS - Missing Graphics
10. ( O ) option - Missing Graphics
11. ( U ) option below right - Missing Graphics
12. ( TAB ) Map Layout - Missing Graphics
13. Even the Skill & Status Bar below are missing ( Many missing issue in Graphics )

Expected Results:https:

//www.youtube.com/watch?v=00e18bDt4uc

Actual Results:

 https://imgur.com/pqmkOA6
 https://imgur.com/zRwDuKG

Additional Information:
main site: www.zhypermu.com

Please Fix it ..

GCava1
Beginner
2,595 Views

Problem with shadows in Blender 2.8

For some reason, sometimes the matrices in an UBO are transposed when transferred to be used in a glsl code.

System Setup Information:
-----------------------------------------

System Used: ultrabook Dell Inspiron 14z
CPU SKU: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz
GPU SKU: Intel(R) HD Graphics 4000 (Ivy Bridge GT2)
Processor Line: N/A
System BIOS Version: Dell inc. A13, 18/05/2013
CMOS settings: N/A
Graphics Driver Version: 4.0.0 - Build 10.18.10.4885
GOP/VBIOS Version: ivb21320_BMW Z$_seamless PC 14.34 02/10/2012 02:52:02
Operating System: Windows 10 64 bits
OS Version: 10.0.17134
API: N/A
Occurs on non-Intel GPUs?: Nope

Steps to Reproduce:
-------------------------------
1. Download the developing version, Blender2.8
2. Download and open this attachment file: test.blend
3. In Blender put the engine to Eevee.

Expected Results:
-------------------------------

see shadow

Actual Results:
-------------------------------

Intel

Additional Information:
-------------------------------

The problem is in the matrices sent to a UBO in GLSL. In Intel, these matrices are transposed.

This is the UBO code: lamps_lib.glsl

In the structure of this UBO, we can see this array of matrices (shadowmats): bsdf_common_lib.glsl

Simmons__Chris
Beginner
2,595 Views

Hi all. I have the following issue on 2x NUC8i7BEH units.

They have 2 Acer Predator X34 monitors attached to them, one via HDMI directly, and one by USB type C to DP.

When the computer goes to sleep, the screen on HDMI will not wake up without turning the monitor power off and then back on.

Occasionally, one of them needs a reboot to be detected.

We have swapped the monitors around and cables and it has been consistent on the HDMI only.

We also have a NUCi5BEH running on twin ASUS vh238h with out any issues with the HDMI to HDMI and USB-C to HDMI.

Using Windows 10 Pro 1809

Intel Graphics Driver 25.20.100.6577

BIOS revision 0066

Hi all. I have the following issue on 2x NUC8i7BEH units.

They have 2 Acer Predator X34 monitors attached to them, one via HDMI directly, and one by USB type C to DP.

When the computer goes to sleep, the screen on HDMI will not wake up without turning the monitor power off and then back on.

Occasionally, one of them needs a reboot to be detected.

We have swapped the monitors around and cables and it has been consistent on the HDMI only.

We also have a NUCi5BEH running on twin ASUS vh238h with out any issues with the HDMI to HDMI and USB-C to HDMI.

Using Windows 10 Pro 1809

Intel Graphics Driver 25.20.100.6577

BIOS revision 0066

Simmons__Chris
Beginner
2,595 Views

Hi all. I have the following issue on 2x NUC8i7BEH units.

They have 2 Acer Predator X34 monitors attached to them, one via HDMI directly, and one by USB type C to DP.

When the computer goes to sleep, the screen on HDMI will not wake up without turning the monitor power off and then back on.

Occasionally, one of them needs a reboot to be detected.

We have swapped the monitors around and cables and it has been consistent on the HDMI only.

We also have a NUCi5BEH running on twin ASUS vh238h with out any issues with the HDMI to HDMI and USB-C to HDMI.

Using Windows 10 Pro 1809

Intel Graphics Driver 25.20.100.6577

BIOS revision 0066

lacharite__erik
Beginner
2,595 Views

System Setup Information:
-----------------------------------------

System Used: (Manufacturer/Model)
CPU SKU: i7-7700K
GPU SKU: Intel HD Graphics 630
(for more details see attached)

Occurs on non-Intel GPUs?: No. NVidia, AMD, and mesa drivers work without issue.

Steps to Reproduce: See attached: psudocode.txt and *.gif

Expected Results:
glselect should work.

Actual Results:
glselect does not work.

Additional Information:
In the below *.gif example, when an object is selection and the selected object is detected (via glselect) below the mouse the mouse cursor is set to a 'move mode'.
 

bug_demo.gif

AFeht
Beginner
2,595 Views

System Used: Dell/Alienware 13r3 (Service tag 54TN1G2)
CPU SKU: i7-7700HQ
GPU SKU: HD630 integrated AND Nvidia Geforce 1060 dedicated
Processor Line: 
System BIOS Version: 1.5.0, 2018-09-10 
CMOS settings: Default
Graphics Driver Version: 25.20.100.6618
GOP/VBIOS Version: 
Operating System: Win10x64 home
OS Version: 1809 - build 17763.437
API: windows default
Occurs on non-Intel GPUs?: No

Steps to Reproduce:
-------------------------------
1. Connect monitor via hdmi to laptop (nvidia GPU - 1060), connect monitor via usb-c to hdmi cable (Intel hd 630) from thunderbolt port to monitor (In this scenario, 2x Benq 27" 1080p HDR monitors)
2. Nvidia connected monitor color reproduction is correct, Intel connected monitor is showing incorrect color (gamma very high)
3. The only way to resolve the extreme gamma is to go into the intel graphics control panel -> display -> color settings -> enable YCbCr -> Disable YCbCr.
4. System shows correct color until next time system reboots, or settings on the screen change (ie, changing resolution, starting up a game, etc.).
5. swapping monitors does not work, rolling back drivers did not work, trying manufacturer drivers vs intel drivers, no dice. Issue has persisted through various BIOS updates.

Expected Results:
ACCURATE COLOR

Actual Results:
INCORRECT COLOR ON INTEL GPU

Additional Information:
Intel connected display cannot display HDR, monitor does not appear to be properly detected. I have attached DxDiag and symptom pictures as a starting point. 

JFish15
Beginner
2,595 Views

System Setup Information:
-----------------------------------------

System Used: (Manufacturer/Model) Lenovo M900 tiny
CPU SKU: (i3, i5, Pentium, Celeron, etc.) Intel(R) Core(TM) i5-6500T CPU @ 2.50GHz
GPU SKU: (HD4400, HD5100, etc.) Intel HD Graphics 530
Processor Line: (Y-Series, U-Series, etc.) T series?
System BIOS Version: 1.21
CMOS settings: default
Graphics Driver Version: Driver Version: 26.20.100.6998
GOP/VBIOS Version:? 
Operating System: Windows 10 Enterprise x64 1809 build 17763.973
OS Version: 1809
API: N/A
Occurs on non-Intel GPUs?: Using OBGFX

Steps to Reproduce:
-------------------------------
1. Install windows w/o display drivers so that the driver is Microsoft Basic Display driver
2. Unplug all monitors/display devices
3. Using remote desktop(in my case Dameware Mini Remote Control) install the display driver from Intel.

Installing from the add hardware wizard in device manager or running the provided installer
4.During the driver setup, the PC will bluescreen with a PAGE_FAULT_IN_NONPAGED_AREA error. 
5. 
6.
7.
8.
9.
10.

Expected Results: The driver to install successfully
-------------------------------

Actual Results: Windows Blue Screen event
-------------------------------

Additional Information: This device was in-place upgraded from windows 7.
-------------------------------

KRijn
Beginner
2,595 Views

Bug report: intel graphics driver doesn't work in my setup and shows "no input signal" on screen.

System Setup Information:
NUC8i3BEH
HP HDMI to VGA adapter (P/N 700571-002)
Iiyama Prolite E2202WSV
Windows 10 Home NL

Expected Results:
Simple install of Windows works fine, but on reboot the screen shows "No input signal" after initial Intel NUC logo.

Actual Results:
-Frustrating customer experience: first thought it was my mistake, kept on plugging in&out the cables, took out the harddrive a couple of times and formatted the disk again (through some external cables) to re-install windows. That worked till reboot. With some help on the forum here, the culprit was found: the not-functioning intel graphics driver.
-No screen output through that adapter to my screen (somewhat older, has VGA input only).
-NUC does give output to my HDMI TV screen
-my new HP Pavillion laptop does give output to the screen (HDMI out->adapter->screen)
-solution: remove the intel graphics driver, the old windows base graphical driver (from 2006) works fine and gives me output to the screen.from my NUC.

Solution kindly provided here by Leon:
https://forums.intel.com/s/question/0D70P000006vQK5/i-started-my-new-nuc-installed-win10-nl-home-fro...

Expected solution:
-update the graphical driver so it is more backwards compatible with VGA adapters. "no input signal" when simply installing my operating system made for a bad customer first experience (after the delight of the size of the NUC).

Canny
Beginner
567 Views

Bug report: sleep and wakeup problem with intel graphics driver.

System Setup Information:
System Used: PC

MB: Gigabyte Z590 Aorus Master
CPU SKU: i9 11900k
GPU SKU: Intel UHD 750
System BIOS Version: F8a
CMOS settings: Default
Graphics Driver Version: Latest version in today (31.0.101.3802)
GOP/VBIOS Version:
Operating System: Windows 11 ent
OS Version: 22H2 Build 22621.819

Occurs on non-Intel GPUs? not occurs when removing display driver (by use "Microsoft Basic Display Adapter")

Expected Results:
Waking up doesn't always work properly.

Actual Results:
-When the system goes to sleep during the day, it turns on properly when it wakes up. But when the system is asleep and the power is disconnected from it(for example: at the end of day), When the system is turned on for the next time(or next day), Windows will turn on normally and there will be no open programs (just like when we turn off Windows).

 

Additional Information:

-Even installing OEM VGA Driver does not resolve my problem.

-After installing OEM VGA Driver, Driver updated to version 30.0.101.1273 through "Windows Update", But does not resolve my problem.

 

Please help me.

thanks.

Reply