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issue with intel UHD graphics

raojee
Beginner
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Hi,

 

I bought an HP omen gaming laptop 16t-wf100 core i7 14700HX with intel Iris Grpahics and a dedicated rtx 4060 nvedia gpu. The problem is (1) my dota 2 crashes randomly and (2) my intel graphics is showing only UHD graphics in device manager and is not working, i updated the drivers many times using the intel.com driver support assistant but still to no use. The driver is installed but the graphics device is not working which is leading to no display brightness change settings. I am stuck please help.

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n_scott_pearson
Super User
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If you click on the entry for the device, you should see a message indicating why the yellow bang is displaying on the icon. Please send us a capture of that message.

In general, the engine is identified as UHD in cases where access to the memory is poor. In order to display as ARC graphics, you need both DRAM controllers - both Channels - active and synchronized. If you only have memory installed in a single channel - as it appears to be in this case - you are only going to see it display as UHD graphics.

...S
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