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Ultra7 265K
PRIME Z890-P WIFI
DDR5 16*2 32G
WIN11 24H2
32.0.101.6987
使用Ultra7 265K 处理器的核显无法正常运行 《Romance Of Three Kingdom 13 PK》
1.可以正常运行《Romance Of Three Kingdom 13》
2.无法运行《Romance Of Three Kingdom 13 PK》 只能进入主界面 无法进入游戏
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Hi @bobobox,
请注意,我只能用英语为您提供支持。我已经使用网络翻译工具来翻译此响应,因此可能存在一些不准确的翻译
Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.
- Please provide the SSU log report and share it here so I can review your system's configuration.
- Which digital distribution platform did you obtain the game that is experiencing graphics issues? (e.g., Steam, Epic Games Store, GOG, etc.)
- When did the issue first occur?
- Have you made any software or hardware changes to the system recently?
- What troubleshooting steps have you tried so far?
- Have you noticed any signs of overheating in the system?
- Kindly share some screenshots and recordings of your game settings so we can check the issue on our end using the same settings you use during gameplay.
I look forward to your response and am committed to resolving your issue promptly.
Regards,
Randy T.
Intel Customer Support Technician
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Hi @bobobox,
Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!
Regards,
Randy T.
Intel Customer Support Technician
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Hi @bobobox,
Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.
Regards,
Randy T.
Intel Customer Support Technician

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