issue with the USB-C Thunderbolt 3 ports not providing signal

[Søren]

Hi Søren, Thank you very much for providing that information.

n_scott_pearson, Thank you very much for all the suggestions provided on this thread.

We are sorry to hear that the issue with the USB-C Thunderbolt 3 ports not providing signal persists, we will do further research on this matter, for us to be able to do that, while using the HDMI port to boot to Windows*, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

the file here I now run here is the one so you can see it

[Søren]

i use the same cables as i used on my old intel nuc i7 it may be my cable

[Søren]

info about my pc  Model  Intel NUC9i9QNX1 Ghost Canyon - Core i9-9980HK  

Intel NUC9i9QNX1 Ghost Canyon - Core i9-9980HK

here you can see my pc https://www.youtube.com/watch?v=uuNaaar6C5g

I can not get it to run on my screen my screen is samsung C49HG90DMU

I want to run from PC Video-interfaces HDMI, USB-C

Grafik controller
Grafik-processo Intel UHD Graphics 630
Video-interfaces HDMI, USB-C
Maks. antal understøttede monitorer 3

i can not get it to run now i have bought new cable
1 × USB-C 3.1 til Displayport 1.4 kabel - 8K - 30Hz - 3 m

I want to drive on display port as I have heard it is very fast I have seen it on the old Intel nuc I7 G10

[n_scott_pearson]

Were you using this particular monitor on the previous NUC or did you upgrade the monitor at the same time as the NUC?

....S

[Søren]

Hi I got the new cables today I have added So now I have HDMI Cable on and USB-3-C / Display I have Duplicate these monitors I win

I can now run on HDMI Cables with 3840x1080 in 120Hz

 I can now run on USB-3-C / Display 3840x1080 in 144.999Hz

(   little problem left what can i do about it =

Show I remove my HDMI cable and Restart my PC it can not boot

On the USB-3-C / Display I need to plug in the HDMI Cable to boot it on

I can not understand otherwise run it

[Søren]

yes i use the same monitor about 1 year old

[n_scott_pearson]

Well, glad to know that the USB-C issue was just a cable issue (to be honest, that is what I expected).

Now, as for this new issue that you are reporting, please explain yourself a bit better so that we understand the steps for how to attempt to reproduce.

...S