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17536 Discussions

issue with the USB-C Thunderbolt 3 ports not providing signal

Søren
Beginner
448 Views

Hi Søren, Thank you very much for providing that information.

 

n_scott_pearson, Thank you very much for all the suggestions provided on this thread.

 

We are sorry to hear that the issue with the USB-C Thunderbolt 3 ports not providing signal persists, we will do further research on this matter, for us to be able to do that, while using the HDMI port to boot to Windows*, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

 

the file here I now run here is the one so you can see it

 

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6 Replies
Søren
Beginner
447 Views

i use the same cables as i used on my old intel nuc i7 it may be my cable

 

Søren
Beginner
433 Views

info about my pc  Model  Intel NUC9i9QNX1 Ghost Canyon - Core i9-9980HK  

 

Intel NUC9i9QNX1 Ghost Canyon - Core i9-9980HK


here you can see my pc https://www.youtube.com/watch?v=uuNaaar6C5g


I can not get it to run on my screen my screen is samsung C49HG90DMU

I want to run from PC Video-interfaces HDMI, USB-C

Grafik controller
Grafik-processo Intel UHD Graphics 630
Video-interfaces HDMI, USB-C
Maks. antal understøttede monitorer 3

i can not get it to run now i have bought new cable
1 × USB-C 3.1 til Displayport 1.4 kabel - 8K - 30Hz - 3 m


I want to drive on display port as I have heard it is very fast I have seen it on the old Intel nuc I7 G10

 

 

n_scott_pearson
Super User Retired Employee
422 Views

Were you using this particular monitor on the previous NUC or did you upgrade the monitor at the same time as the NUC?

....S

Søren
Beginner
401 Views

Hi I got the new cables today I have added So now I have HDMI Cable on and USB-3-C / Display I have Duplicate these monitors I win

I can now run on HDMI Cables with 3840x1080 in 120Hz

 I can now run on USB-3-C / Display 3840x1080 in 144.999Hz

 

(   little problem left what can i do about it =

 

Show I remove my HDMI cable and Restart my PC it can not boot

On the USB-3-C / Display I need to plug in the HDMI Cable to boot it on

I can not understand otherwise run it

Søren
Beginner
413 Views

yes i use the same monitor about 1 year old

n_scott_pearson
Super User Retired Employee
387 Views

Well, glad to know that the USB-C issue was just a cable issue (to be honest, that is what I expected).

Now, as for this new issue that you are reporting, please explain yourself a bit better so that we understand the steps for how to attempt to reproduce.

...S

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