laptop acer aspire3 i5 10th

[abdo24]

Hello, I have purchased a new laptop acer ispire3 i5 10th, but the games that I download do not work as I see them on YouTube, although I updated the bios and Windows and downloaded the drivers of the graphics card, please reply

[Andres_Intel]

Hello abdo24,

Thank you for posting on the Intel®️ communities. I know that you have issues with some games with your Intel® Graphics Card, as a gamer I understand hat this is annoying, I will be more than glad to help you.  

To understand the issue ins a better way, please answer the following questions:

• What is the issue that you have? For example, bad performance, low FPS, freezes, etc.
• Which games do you have issues with?
• To know your laptop system information download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  This is going to help to start with the next step.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello abdo24,

Were you able to run Intel® (SSU)?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello abdo24,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician