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laptop screen flickering whenever plugging in USB-PD

kyubot
Beginner
341 Views

I am using lenovo yoga slim 7 laptop with below system.
Intel® Core™ i5-1035G1 CPU @ 1.00GHz

NVIDIA GeForce MX350
Intel® UHD Graphics

and installed the latest driver 27.20.100.9466

 

My laptop can charge with usb-pd @ 65W power.

Whenever I plug in the charger connector to my laptop, the screen goes on and off rapidly.

Check my video here.

https://youtu.be/g-Iw9SqH41A

 

It keeps blinking until I launch new instance of intel display commander center program.

I suspect this program has something to do with this bug however I cannot remove this program because there is no way to stop this without the app.

Anybody can help to solve this issue? it is very annoying.

 

0 Kudos
10 Replies
Alberto_R_Intel
Moderator
331 Views

kyubot, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Are you using an external monitor, if so, what is the model of it?

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


kyubot
Beginner
322 Views

Thanks for answering me.

I attached SSU report here, please take a look and see what is wrong with the display.

 

what is the model of it?

Lenove YOGA slim 7 14IIL05

 

Is this a new computer?

I bought it about 7 month ago.

 

Was it working fine before?

So far so good.

 

When did the issue start?

About a month ago.

 

Did you make any recent hardware/software changes?

No changes.

 

Which Windows* version are you using?
Windows 10 Home 64bit originally installed.

 

Alberto_R_Intel
Moderator
301 Views

kyubot, You are very welcome, thank you very much for providing that information and the SSU report.


According to the information showing in the SSU report, as you mentioned, currently the graphics driver version installed on your system is 27.20.100.9466. In this case, your laptop is working with a hybrid graphics configuration between Intel® and Nvidia, sometimes the graphics controller being used is one or the other, but in this platform, they are working together.


Just to let you know, we always recommend to install the Intel® graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.


I looked in Lenovo's website, and the latest Intel® Graphis driver they have available is version 27.20.100.9168, please try a clean installation of that driver following the instructions in the link below:

https://pcsupport.lenovo.com/cr/en/products/laptops-and-netbooks/yoga-series/yoga-slim-7-14iil05/dow...

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


If the problem persists after that, then we can try a clean installation of the Intel® Beta graphics driver version 30.0.100.9667:

https://downloadcenter.intel.com/download/30522/Intel-Graphics-BETA-Windows-10-DCH-Drivers


Additionally, we also advise to get in contact directly with Lenovo, to make sure the latest BIOS version is currently installed or to gather the instructions on how to do that. Once you get the chance, please let us know the results:

https://support.lenovo.com/us/en


Regards,

Albert R.


Intel Customer Support Technician



kyubot
Beginner
285 Views

Thanks for your reply.

Actually I had to install the latest driver(27.20.100.9466) because the driver from lenovo (27.20.100.9168) did have the issue as well.

I downloaded the beta version you recommended however,  the problem is still there.

Maybe it is kinda relate to windows update?

 

n_scott_pearson
Super User Retired Employee
281 Views

"Had" to? Hhmmm...

I would reinstall the drivers provided by Lenovo. If the problem is occurring with this driver - which your laptop vendor supposedly validated - then you need to be talking to Lenovo about this issue. I am thinking that it may be something in the hardware.

Hope this helps,

...S

kyubot
Beginner
278 Views

Well, if the display keeps blinking with the supplied driver from the vendor and there is latest version of driver from the manufacturer exist, what choices do I have. That's why I said I "had to" install the driver. But obviously it does not help solving the issue.

The fact is that opening up the "display command center" solves the blinking display immediately, so I don't know what magic is here but isn't it the display controller manufacturer has to answer this?

 

n_scott_pearson
Super User Retired Employee
273 Views

No, in fact, this can often be a very bad move...

Laptop manufacturers will often modify the graphics driver packages to configure and/or add support for custom features of the laptop design. If this is the case and you install the (later) generic driver package from Intel, you are losing the benefits of the modified packages, may end up with features not working properly (or not working at all) and you could sometimes end up with a completely unstable system. Installing a 'newer' driver is not always a good thing; it could as easily break something as fix it. It also needs to be understood that graphics drivers sometimes need to be 'matched' (for lack of a better word) to the Video subsystem provided in the laptop's BIOS

Bottom line, there is no 'had to'. There is 'try', but consider this a temporary thing. It is recommended that you stick with (revert to) the graphics driver packages provided by your laptop manufacturer. If you find you are in need of a newer release from Intel for some particular feature or bug fix, then you need to contact your laptop manufacturer and request that they produce a new release with their customizations included. If you cannot wait and insist upon installing the generic driver package from Intel, you better understand the ramifications of your doing so. If you go at this blindly, you are often going to get yourself in more trouble.

Hope this helps,

…S

kyubot
Beginner
268 Views

Because I am so annoyed by this issue and tried whatever I could do. 

First reinstalled windows using laptop vendor's factory reset tool. 

Updated BIOS, drivers from vendor's. 

I even disabled MX350 graphics from BIOS setup but nothing work.

When I clean install windows 10, it was ok for a day or two and then start blinking display whenever I connect the laptop to power adapter.

 

The ONLY solution I found so far is that running "INTEL GRAPHICS COMMAND CENTER"(IGCC). 

Seriously, there is no other way to stop blinking display. 

Could you tell me what kind of magic thing happening during IGCC launch? 

 

 

robertd12
Beginner
259 Views

I'm in the same situation. Still getting same error message.

Alberto_R_Intel
Moderator
231 Views

Hello kyubot, Thank you very much for sharing those details.


As N. Scott Pearson mentioned, at this point, the best thing to do in this case will be to get in contact directly with Lenovo, to report this scenario, for further testing of their drivers and, if necessary, for a physical inspection of the laptop since the problem could be related to a hardware component as well, warranty options from Lenovo may apply on this scenario:

https://support.lenovo.com/us/en


Any other inquiries, do not hesitate to contact us again.


robertd12, Thank you for posting in the Intel® Communities Support.


Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech


Regards,

Albert R.


Intel Customer Support Technician


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