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EFior
Beginner
106 Views

lenovo t450 not detect second monitor

 
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3 Replies
AndrewG_Intel
Moderator
57 Views

Hello EFior

 

Thank you for posting on the Intel® communities.

In order to understand better your environment, could you please provide the following information?

 

1- Did this configuration with the second monitor work fine before? Was there any software, Windows® update, driver or hardware change when the issue started?

 

2- Where do you see the monitor is not detected?

 

3- Monitor brand and model:

 

4- How are you connecting the "second monitor" to the laptop? please provide details: cable type, adapter, dongles, or docking?; video ports in use on both sides (laptop and display).

 

5- Have you tried a different monitor or different cables?

 

6- With the second monitor connected to the laptop, please provide a Report for Intel® Graphics Drivers following the steps on the below link:

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

7- DxDiag* report following these steps:

 

  • In the keyboard, press WinLogo key + R.
  • In the Run box please type dxdiag and hit Enter.
  • Click on Save All Information.
  • Open the report.
  • Use the option "save all information" to save the .TXT file.
  • Attach the report .TXT file to this thread. 

 

To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
57 Views

Hello EFior

 

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

AndrewG_Intel
Moderator
57 Views

Hello EFior

 

We have not heard back from you so we will proceed to close this inquiry. If you need further assistance please post a new question.

 

Best regards,

 

Andrew G.

Intel Customer Support Technician

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