Hello EFior
Thank you for posting on the Intel® communities.
In order to understand better your environment, could you please provide the following information?
1- Did this configuration with the second monitor work fine before? Was there any software, Windows® update, driver or hardware change when the issue started?
2- Where do you see the monitor is not detected?
3- Monitor brand and model:
4- How are you connecting the "second monitor" to the laptop? please provide details: cable type, adapter, dongles, or docking?; video ports in use on both sides (laptop and display).
5- Have you tried a different monitor or different cables?
6- With the second monitor connected to the laptop, please provide a Report for Intel® Graphics Drivers following the steps on the below link:
https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html
7- DxDiag* report following these steps:
- In the keyboard, press WinLogo key + R.
- In the Run box please type dxdiag and hit Enter.
- Click on Save All Information.
- Open the report.
- Use the option "save all information" to save the .TXT file.
- Attach the report .TXT file to this thread.
To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Best regards,
Andrew G.
Intel Customer Support Technician
