mise à jour impossible

[Florence62520]

 

[Alberto_R_Intel]

Florence62520, Thank you for posting in the Intel® Communities Support.

Juste pour vous informer, nous fournissons uniquement une assistance en anglais et nous utilisons actuellement un outil de traduction.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order to try to fix this problem, please follow the steps shown in this link:

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If the issue remains after that, then please provide the logs requested on the folloiwng link:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

Additionally, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[allanic]

je n'arrive pas a faire la mise a jour ça me dis impossible , je ne sais pas comment faire pouvez - vous le faire a distance ?

ca serait cool

[Alberto_R_Intel]

Hello Florence62520, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Florence62520]

Juste pour information, mon explorateur de fichiers est très lent et difficile à utiliser depuis quelque chose. Je ne peux pas compresser Télécharger dans DSA, il est vide.

[Alberto_R_Intel]

Florence62520, Thank you very much for providing those files.

It is unfortunate to hear that the issue of being unable to update the drivers remains after trying the troubleshooting steps provided previously.

We will now do further research on this matter to try to find a possible solution for this scenario, As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Florence62520, I just received an update on this matter.

Please follow the troubleshooting steps shown in the link below and once you get the chance please let us know the results:

https://www.intel.com/content/www/us/en/support/articles/000093832/software/software-applications.html

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Florence62520, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Florence62520, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician