monitor externo es detectado pero no da imagen

[jhonatan_pelaez]

buen día a todos

De un momento a otro mi portatil dejo de dar imagen en mi puerto VGA de un momento a otro, he intentado reinstalado el sistema operativo y no funciona, si le instalo un convertidor HDMI a VGA si funciona pero es porque funciona con la tarjeta gráfica NVIDIA.

Me hace pensar que es el tema del procesador gráfico intel, ya he actualizado el controlador y nada.

Agradezco su ayuda

[Alberto_R_Intel]

jhonatan_pelaez, Thank you for posting in the Intel® Communities Support.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the laptop?

When did the issue with the monitor start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[jhonatan_pelaez]

hola buena tarde, mira que inclusive si utilizo un aplicativo para compartir pantalla como zoom o meet, se logra ver la pantalla, pero he probado con diferentes frecuencias y de todo

pero no logro que se vea la imagen de la pantalla

[jhonatan_pelaez]

te envio el reporte generado 

[Alberto_R_Intel]

Hi jhonatan_pelaez, Thank you very much for providing that formation, the SSU report, and the picture.

Accroding to the SSU document, the graphics driver version currently installed on your computer is 26.20.100.7325 which is provided by ASUS and should be the proper driver for your device:

https://www.asus.com/latin/supportonly/X441UV/HelpDesk_Download/

It is important to mention, that we always recommend to install the graphics driver provided by the manufacturer of the computer, since that driver was customized by them to work with your specific platform.

Since the problem persists with the graphics driver provided by them, even though the Intel® graphics drivers are generic, for testing purposes, please try a clean installation of Intel® graphics driver version 30.0.101.3430 following the instructions in the links below:

https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

We also recommend to get in contact directly with ASUS Support to confirm the latest BIOS version is currently installed in your machine or to gather the instructions on how to update it:

https://www.asus.com/support/

Once you get the chance, please let us know the results of trying those troubleshooting steps.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello jhonatan_pelaez, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello jhonatan_pelaez, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician