msi hdmi detect second monitor but not displaying

[MSI3]

Dear all,

I encountered a problem and I hope you can help me. I have a laptop MSI Modern 15 A11MU with a processor 11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz 2.50 GHz and intel graphic card intel(R) iris(R) xe graphics with driver version 30.0.100.9864. The problem arises after a Windows update (this is the Windows update https://support.microsoft.com/en-us/topic/december-10-2024-kb5048667-os-build-26100-2605-708755a6-d809-4a8a-8d20-53c4108590e6). After this update, I can not display my screen in a second monitor. I try to update the display driver from device manager>display adapters but it didn't work and it still with the old version 8/20/2021. Also I used the previous Windows version and the problem persist. I test my second monitor and it works very well with other laptops.

Please help me!

[Mike_Intel]

Hello MSI3,

Thank you for posting in Intel community Forum.

You can try to install the latest driver for this device using the clean driver installation method.

Follow the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Latest Graphics driver:

https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[MSI3]

Hello Intel Community,

I did all the steps and I installed the latest version of the driver but it didn't work. The second monitor still not displaying.

Best regards,

[Mike_Intel]

Hello MSI3,

Thank you for the update.

Let me gather more details about this issue.

1. Have you tried updating the BIOS of your laptop?
2. Can you still remember the Graphics driver when it was working before?
3. Have you tried a different external monitor and cable?
4. Please help generate the SSU logs of your system. Kind refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MSI3,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MSI3,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician