multiple games allways crashing getting really anoying

[ThePurgeGoblin]

i have an i7 12gen with and arc a770 gpu 32gb ram .. i allways have that suddent game crash whetter i play deadlock. valorant ..cs2. the hunt showdown just mainly everything will make my pc crash 

[JedG_Intel]

Hello ThePurgeGoblin,

Thank you for posting at Intel Community Forum

I understand how annoying it is to experience an issue while playing games. For me to address your concern properly, please share the details below.

1. Was this working fine before?

2. Did you make any recent changes to the system, any new hardware or software installed?

3. When does the issue happen (start of the game, In the middle of the game)?

4. When it crashes, are you seeing any error messages?

5. What game settings are you running when the issue happens?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I'm looking forward to your response!

Best regards,

Jed G.

Intel Customer Support Technician

[ThePurgeGoblin]

no its allways been crashing here and there most times no error message .. just mid game .. game just lags and shuts down ..game setting i tried a bunch . its not just on one game . makes no sense

[JedG_Intel]

Hello ThePurgeGoblin,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[ThePurgeGoblin]

no its allways been crashing here and there most times no error message .. just mid game .. game just lags and shuts down ..game setting i tried a bunch . its not just on one game . makes no sense. is there a way i can do something so u can see what i have on my pc 

[JedG_Intel]

Hello ThePurgeGoblin,

I'm sorry that you are experiencing these issues. To help you, I would like to share a few recommendations that you can try. Please see the steps below.

1. Try to load the default BIOS setting in your system, or update the BIOS

2. Update Windows

3. Start the system in minimal configuration

4. Check the power supply to ensure it is suitable for your self-built system

5. Check for memory issues

6. Try another motherboard if possible

For reference: Troubleshooting Tips for Random System Crashes

Also please generate the System Support Utility to help me check your system configuration - How to get the Intel® System Support Utility Logs on Windows*

I'll be waiting for your response!

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ThePurgeGoblin,

I wanted to check if you had the chance to try the recommendations that I shared. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[ThePurgeGoblin]

ive tried all of the above except a new mother board everything seems fine but still has crashes once a while 

[JedG_Intel]

Hello ThePurgeGoblin,

Thank you for trying out the recommendations. Since the issue persists, please share the SSU logs so I can review your system configuration. This information will enable me to investigate the issue further and assist in providing a resolution.

For reference: How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ThePurgeGoblin,

I'm following up on the SSU file that I requested so I can do further investigation. Please share this information with me as soon you're available for me to continue addressing your concern.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello ThePurgeGoblin,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician