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Please download and run the Intel System Support Utility for Windows and save the report to a file. Then, using the paperclip icon below the edit window, upload and attach this file to a response post.
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Hello jwang317,
Thank you for posting your question on this Intel® Community.
To better assist you, and since you are developing software, we recommend that you post your inquiry on the Intel® Developer Zone.
Please submit your ticket through the Online Service Center.
You may need to register to access useful documentation and support.
Wanner G.
Intel Customer Support Technician
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