Thank you for joining this Intel Community.
To address this issue, please check the following information:
1. Are you running the driver version: DCH 126.96.36.19948?
2. Check Windows* updates – scan and apply all of them.
3. If your laptop has discrete graphics, try disabling for testing purposes. Then, try launching the Intel® Graphics Control Panel.
4. Run the Intel® System Support Utility and attach the report to this thread.
1.Download the Intel® System Support Utility and save the application to your system.
2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.
3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.
Intel Customer Support Technician
Under Contract to Intel Corporation