no custom resolution in intel graphics control center

[dolwpq]

Hi all! I have a problem: there is no custom resolution in the intel graphics control center, and before that there was what to do, please tell me!

[Andres_Intel]

Hello dolwpq,

Thank you for posting on the Intel®️ communities. I see how important is for you to set a custom resolution in Intel® Graphics Command Center, I will be happy to help you.  

To understand the issue in a better way, please answer the following questions:

• Were you able to set a custom resolution before?
• Do you receive an error message? If so, what is the error message?
• To check you hardware information attach the report for the following tool Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.
• To know the Intel® Graphics Command Center version run the Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[dolwpq · Accepted solution]

no

no

below 

Intel Graphics Control Center latest version

[dolwpq]

upd

[Andres_Intel]

Hello dolwpq,

Thank you for your response, and for the clarification.

Please follow the steps below, and then let me know if you are able to add a custom resolution:

• Uninstall Intel® Graphics Command Center, by following the steps below:

1. Press the Windows key.
   1. Click on settings.
   2. Select Apps and then select Apps & features.
   3. Search for Intel® Graphics Command Center.
   4. Click on it and select the option to uninstall.

• Download Intel® Graphics Command Center (Beta). This option should be available in this version.

Regards,  

Andres P. 

Intel Customer Support Technician 

[GHALY]

HELLO i tried this method but each time i try to put one they tell me "bad parameters"

[dolwpq]

Yes thank you🎉

[Andres_Intel]

Hello dolwpq,

Thank you for your response. 

Happy to hear that the issue is fixed, we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,  

Andres P. 

Intel Customer Support Technician