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problem with connecting laptop to screen

MOHAKA
Beginner
‎10-14-2020 08:28 PM
341 Views

hello everyone

i am trying to connect my laptop to an external screen with Dvi input but its not working 

the cpu  intel ci 5 8th generation 

the gpu intel uhd Graphics 620

the screen and the cable are ok . I have checked them with another laptop .

also my laptop works ok with (hdmi-hdmi )cabel I dont know where is the Problem .

 

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AlHill
Super User
‎10-14-2020 08:39 PM
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So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

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