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problema con el "centro de comando de gráficos Intel"

GiovanniCastillo
Beginner
187 Views

tengo una "Dell latitude 3190" y trae instalado en centro de comandos de gráficos intel.

al ingresar me fui a la sección "pantalla" y luego me fui a donde dice "color" y presione donde dice "personalizada"; al hacer esto mi pantalla se quedó negra y he tenido que conectar un cable HDMI a otra pantalla para poder visualizar la interfaz.

le di en restaurar los colores originales pero mi pantalla sigue negra.

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3 Replies
Alberto_R_Intel
Moderator
166 Views

GiovanniCastillo, Thank you for posting in the Intel® Communities Support.


Just to let you know, we only provide support in English language and currently, we are using a translation tool.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
154 Views

Hello GiovanniCastillo, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
146 Views

Hello GiovanniCastillo, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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