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problemas de redimiendo en video juegos después de la actualización de drivers de intel hd 630

AlexxZ
Beginner
263 Views

después de la ultima actualización de los drivers de intel hd 630 v (27.20.100.8681) experimente un bajón de redimiendo  exagerado en los video juegos específicamente en valoran y battlefield 4. el problema en detalle es perdida total de los fotogramas  constantemente  aclaro que ya probé la ultima versión de drivers de intel hd 630 v (27.20.100.8853) y el problema persiste  e intentado muchas cosas sin dar con la solución  hasta formatee el ordenado  y aun así el problema persiste tengo instalada la ultima actualización de windows v ( 20H2).

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6 Replies
Sebastian_M_Intel
Moderator
200 Views

Hello AlexxZ, 

 

Thank you for posting on the Intel® communities.  

 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. Please provide a screenshot of the game settings that you are using for both, Valorant and Battlefield 4. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician


Sebastian_M_Intel
Moderator
190 Views

Hello AlexxZ,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


AlexxZ
Beginner
184 Views

Thanks for your answer I already found a solution to the problem and it is by installing a previous version of drivers v (27.20.100.84)

Sebastian_M_Intel
Moderator
172 Views

Hello AlexxZ,   

  

Thank you for your reply. 

 

It is good to hear that you are able to play these games again, however; we would not like to consider a rollback as a final solution, but as a temporary one. 

 

I would like to let you know that we are currently investigating this issue, you can check the original thread in which we are sharing all the updates about this: https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1213635#M90... 

 

Is it ok if we close this thread to avoid duplication of effort and you can check the updates on the original thread? Please let us know.  

 

Regards,   

 

Sebastian M  

Intel Customer Support Technician 


Sebastian_M_Intel
Moderator
156 Views

Hello AlexxZ,  

 

Were you able to check the previous post? Please let me know if you need more assistance or if we can close this inquiry.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
136 Views

Hello AlexxZ,  

  

We have not heard back from you, so we will close this inquiry. Please remember that new updates about this issues will be shared on the original thread: https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1213635#M90...


If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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