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problemas de redimiendo en video juegos después de la actualización de drivers de intel hd 630

después de la ultima actualización de los drivers de intel hd 630 v (27.20.100.8681) experimente un bajón de redimiendo  exagerado en los video juegos específicamente en valoran y battlefield 4. el problema en detalle es perdida total de los fotogramas  constantemente  aclaro que ya probé la ultima versión de drivers de intel hd 630 v (27.20.100.8853) y el problema persiste  e intentado muchas cosas sin dar con la solución  hasta formatee el ordenado  y aun así el problema persiste tengo instalada la ultima actualización de windows v ( 20H2).

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Hello AlexxZ, 

 

Thank you for posting on the Intel® communities.  

 

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

 

2. Provide the Report for Intel® Graphics Drivers, follow this link

3. Please provide a screenshot of the game settings that you are using for both, Valorant and Battlefield 4. 

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician


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Hello AlexxZ,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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Beginner
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Thanks for your answer I already found a solution to the problem and it is by installing a previous version of drivers v (27.20.100.84)

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Hello AlexxZ,   

  

Thank you for your reply. 

 

It is good to hear that you are able to play these games again, however; we would not like to consider a rollback as a final solution, but as a temporary one. 

 

I would like to let you know that we are currently investigating this issue, you can check the original thread in which we are sharing all the updates about this: https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1213635#M90... 

 

Is it ok if we close this thread to avoid duplication of effort and you can check the updates on the original thread? Please let us know.  

 

Regards,   

 

Sebastian M  

Intel Customer Support Technician 


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Hello AlexxZ,  

 

Were you able to check the previous post? Please let me know if you need more assistance or if we can close this inquiry.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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Hello AlexxZ,  

  

We have not heard back from you, so we will close this inquiry. Please remember that new updates about this issues will be shared on the original thread: https://community.intel.com/t5/Graphics/Valorant-Driver-Compatibility-Issues-UHD-620/m-p/1213635#M90...


If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


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