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What is the model number of your processor?
What operating system? Windows 10? What version? 1909?
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Intel(R) Core(TM) i7-7700HQ CPU
Windows 10 Enterprise
How can I know the version ?
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Start, settings, system, about.
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Hello MAlsh11,
Thank you for submitting your question on this Intel® Community.
To better assist you, we would like to have more information about your system configuration.
- Please generate a system report with the Intel® System Support Utility (Intel® SSU) and attach it to this thread.
- Intel® SSU Download link
- Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
- Is there any chance you can let us know the driver versions that caused this issue?
Wanner G.
Intel Customer Support Technician
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Hello MAlsh11,
If you need further assistance, please let us know. We will be glad to assist you.
Wanner G.
Intel Customer Support Technician
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Hello MAlsh11,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Wanner G.
Intel Customer Support Technician

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