the screen freezes or turns blue

[MoonArya]

 I'm playing "Knight online". The game uses directx9. and an old game. But I am having optimization problems and I constantly get errors in the game, my screen turns completely blue and the game freezes. I've seen people having problems with this before and writing to the intel community. The game is old and the intel arc a750 graphics card is new. I can understand this. But can you look for optimization studies and solutions regarding this? There are many people living in Turkey who prefer the Intel Arc A 750 graphics card and have problems with the same game. The game is planning to switch to Directx 11 soon. I don't know if this will be a solution, and I don't know if this is the reason for my error. Can you help me?

The video or community post does not belong to me.

Sample video: https://www.youtube.com/shorts/sTcdqy6xj1I

Previously written and tried methods and solutions could not be found: https://community.intel.com/t5/Intel-ARC-Graphics/Knight-online-gibi-basit-oyunda-rezillik/td-p/1528147

System features : Graphics card: Arc A750 8GB Processor: i3 12100F 3.3Ghz Motherboard: Asus prime H610M-R D4 Ram: 2X8GB

[Hugo_Intel]

Hello MoonArya

Thank you for posting on the Intel Communities.

We know it is important to be able to play your games without freezes and we want to inform you that this issue has been reported to our driver dev team and they are at the moment working towards a fix, we cannot commit to a specific outcome and at the moment there is no an estimated time for the issue to be resolved, but rest assured that we are working on it. Once there is an update regarding this issue, we will be updating this thread.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[MoonArya]

I hope and expect it to be resolved as soon as possible. Me and my 4 teammates with the same graphics card are waiting for your solutions instead of buying a new computer. I hope Intel graphics cards do not come as a regret, but as a brand that produces fast solutions and analyzers.

Thank you for your answer and speedy response, I look forward to seeing you as soon as possible.

[MoonArya]

It's been 2 weeks and still no solution. When will the solution come? My friends and I are still waiting for the solution. We cannot play the game due to constant freezing and hanging problems.

[RonaldM_Intel]

Hi @MoonArya 

I apologize for the long delay in getting back to you.

I can confirm this issue is fixed when playing the game using the DirectX 11 game mode. Please check with the game developer for instructions on how to launch this game with this API.

Here's our official article detailing the resolution for this bug:  https://www.intel.com/content/www/us/en/support/articles/000096854/graphics.html

I'll be closing this thread now.

Best Regards,

Ronald M.