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usb c display port not working

leshchenko
Beginner
1,768 Views

I faced an issue in that the type-c display port doesn't work on my laptop gigabyte g5 kd.

After clean install Windows 10x64, updating all drivers from the official site, and from the Intel site using driver assistance issue persists.

It works fine with the same cable with my macbook.

Windows 10 Pro Version 22H2

Please help me.

UPDATE:

1. Bios was updated to the latest one from the official site - FB05

2. Official gigabyte support say it's windows issue, and need to make clean installation. But it doesn't help.

When I tried to do clean windows install and updated all drivers from the official site, I faced next problem.

Prerequisites:

  1. My laptop is turned on

  2. Monitor is plugged into the laptop by a type-c display port

Steps to reproduce:

  1. Download serial io driver from the official site.

  2. Start and install it.

Right after installing the screen blinks, the Windows sound of the new connected device plays, and the external display start working. If I unplug the monitor, then plug in it again, it doesn't work again. After doing all steps again, it starts working until restarting/turning off the laptop, and unplugging/plugging in the monitor. By the way, the monitor is working fine with my Macbook.

So I came to the conclusion, that it's the software problem, as it works fine after driver installation.

 

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9 Replies
AlHill
Super User
1,755 Views

Have you updated your gigabyte bios?

Have you contact gigabyte to see if there is a hardware issue?

 

Do those first, and then come back if there is still a problem.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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leshchenko
Beginner
1,710 Views

Finally I get posted this message(not marked as spam). Here the extended version:

I bought a laptop because it has a type-c display port feature, in order to easily change between my MacBook pro and laptop and work with my external display.

I faced an issue in that the type-c display port doesn't work on my laptop.

The monitor is MSI Optix MAG274QRF QD, the cable is THUNDERBOLT 3 (USB-C) CABLE 0.8M APPLE (MQ4H2ZM/A), the laptop is GIGABYTE G5 KD

When I tried to update all drivers from the official site, I faced new interesting issue.

Prerequisites:

  1. My laptop is turned on

  2. Monitor is plugged into the laptop by a type-c display port

Steps to reproduce:

  1. Download SerialIO-Intel [30.100.2129.8] Nov 09, 2021 driver from the official site.

  2. Start and install it.

Right after installing the screen blinks, the Windows sound of the new connected device plays, and the external display start working. If I unplug the monitor, then plug in it again, it doesn't work again. After doing all steps again, it starts working until restarting/turning off the laptop, and unplugging/plugging in the monitor. By the way, the monitor is working fine with my Macbook.

So I came to the conclusion, that it's the software problem, as it works fine after driver installation.

My OS info:

Edition Windows 10 Pro

Version 22H2

Installed on ‎04.‎10.‎2022

OS build 19045.2965

Experience Windows Feature Experience Pack 1000.19041.1000.0

 

@AlHill answers for you:

1. Yes I updated bios to the latest available on the official site. FB05

2. Yes, gigabyte support just play in ping pong and say that it's the windows issue and try to make a clean installation. But it doesn't help.

0 Kudos
leshchenko
Beginner
1,709 Views

Finally I get posted this message(not marked as spam). Here the extended version:

When I tried to update all drivers from the official site, I faced new interesting issue.

Prerequisites:

My laptop is turned on

Monitor is plugged into the laptop by a type-c display port

Steps to reproduce:

Download SerialIO-Intel 30.100.2129.8 driver from the official site.

Start and install it.

Right after installing the screen blinks, the Windows sound of the new connected device plays, and the external display start working. If I unplug the monitor, then plug in it again, it doesn't work again. After doing all steps again, it starts working until restarting/turning off the laptop, and unplugging/plugging in the monitor. By the way, the monitor is working fine with my Macbook.

So I came to the conclusion, that it's the software problem, as it works fine after driver installation.

My OS info:

Edition Windows 10 Pro

Version 22H2

Installed on ‎04.‎10.‎2022

OS build 19045.2965

Experience Windows Feature Experience Pack 1000.19041.1000.0

@AlHill answers to your questions:

1. Yes, I updated a bios to the latest available from the official site. FB05

2. Gigabyte support says it's the windows issue and need clean installation. But it didn't help.

0 Kudos
leshchenko
Beginner
1,710 Views

Finally I get posted this message(not marked as spam). Here the extended version:

I bought a laptop because it has a type-c display port feature, in order to easily change between my MacBook pro and laptop and work with my external display.

I faced an issue in that the type-c display port doesn't work on my laptop.

The monitor is MSI Optix MAG274QRF QD, the cable is THUNDERBOLT 3 (USB-C) CABLE 0.8M APPLE (MQ4H2ZM/A), the laptop is GIGABYTE G5 KD

When I tried to update all drivers from the official site, I faced new interesting issue.

Prerequisites:

  1. My laptop is turned on

  2. Monitor is plugged into the laptop by a type-c display port

Steps to reproduce:

  1. Download SerialIO-Intel [30.100.2129.8] Nov 09, 2021 driver from the official site.

  2. Start and install it.

Right after installing the screen blinks, the Windows sound of the new connected device plays, and the external display start working. If I unplug the monitor, then plug in it again, it doesn't work again. After doing all steps again, it starts working until restarting/turning off the laptop, and unplugging/plugging in the monitor. By the way, the monitor is working fine with my Macbook.

So I came to the conclusion, that it's the software problem, as it works fine after driver installation.

My OS info:

Edition Windows 10 Pro

Version 22H2

Installed on ‎04.‎10.‎2022

OS build 19045.2965

Experience Windows Feature Experience Pack 1000.19041.1000.0

@AlHill answers to your questions:

1. Yes, I updated a bios to the latest available from the official site. FB05

2. Gigabyte support says it's the windows issue and need clean installation. But it didn't help.

0 Kudos
leshchenko
Beginner
1,742 Views

When I tried to update all drivers from the official site, I faced new interesting issue.

Prerequisites:

1. My laptop is turned on

2. Monitor is plugged into the laptop by a type-c display port

Steps to reproduce:

1. Download serialio driver from the official site.

2. Start and install it.

Right after installing the screen blinks, the Windows sound of the new connected device plays, and the external display start working. If I unplug the monitor, then plug in it again, it doesn't work again. After doing all steps again, it starts working until restarting/turning off the laptop, and unplugging/plugging in the monitor. By the way, the monitor is working fine with my Macbook.

So I came to the conclusion, that it's the software problem, as it works fine after driver installation.

@AlHill answers to your questions:

1. Yes, I updated a bios to the latest available from the official site. FB05

2. Gigabyte support says it's the windows issue and need clean installation. But it didn't help.

0 Kudos
n_scott_pearson
Super User
1,707 Views

I am curious: Why are you inserting the SerialIO driver as a variable in this issue? It has nothing to do with Thunderbolt support.

Since this is a laptop, you should not be loading any drivers from the Intel site. You should only be installing and using only the drivers that are provided by Gigabyte.

Just saying,

...S

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leshchenko
Beginner
1,694 Views

I just installed all drivers from the official site and tried them one by one hoping it will help. And it started to work after installing the serial io driver. I just described what I saw.

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n_scott_pearson
Super User
1,681 Views

'Official site', as in that for your laptop vendor? Unless your vendor tells you otherwise, you shouldn't be using any of the generic drivers from the Intel site (especially with laptops). The vendor often has customizations that are specific to the laptop design and replacing them with the generic drivers from the Intel site could remove capabilities or affect stability.

...S

 

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leshchenko
Beginner
1,649 Views

Yes, "official site" means "support" section with all drivers for my laptop on the vendor website.

Got you, so this issue can be done only by vendor. Will wait for the response from their side.

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