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video dxgkrnl fatal_error

i have done new window 8.1 pro on my laptop Hp pavilion notebook 15 n007se

i have installed all the drivers from website.... but when i close my laptop lid and reopen it 2 blinks appear and a blue screen apppear with sad smiley on it WITh a error

video dxgkrnl fatal_error

i uninstalled all the drivers except when i tried to remove intel hd driver that thing happen again with same error .. i cant even update remove downgrade driver...

while instalation screen flash happen and after 1 sec that screen with same error appear video dxgkrnl fatal_error

please help me i am very tired of this ...

same thing happen when i try to run any game like bf4 or wow screen flashes and then that error

any help would be appreciated

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1 Reply

Re: video dxgkrnl fatal_error

Thanks for joining the community.

I understand you have a problem with the DirectX drivers.

I have checked your computer specifications and this computer comes with Intel® HD Graphics 4400.

Please try to force the installation of the Intel video driver by performing manual setup:

See here for instructions: MDISteps MDISteps

Please filter by operating system version, download the zip version and try to install the driver when it finishes downloading, to verify that your system will accept it:


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