i have done new window 8.1 pro on my laptop Hp pavilion notebook 15 n007se
i have installed all the drivers from website.... but when i close my laptop lid and reopen it 2 blinks appear and a blue screen apppear with sad smiley on it WITh a error
video dxgkrnl fatal_error
i uninstalled all the drivers except when i tried to remove intel hd driver that thing happen again with same error .. i cant even update remove downgrade driver...
while instalation screen flash happen and after 1 sec that screen with same error appear video dxgkrnl fatal_error
please help me i am very tired of this ...
same thing happen when i try to run any game like bf4 or wow screen flashes and then that error
any help would be appreciated
Thanks for joining the community.
I understand you have a problem with the DirectX drivers.
I have checked your computer specifications and this computer comes with Intel® HD Graphics 4400.
Please try to force the installation of the Intel video driver by performing manual setup:
See here for instructions:
Please filter by operating system version, download the zip version and try to install the driver when it finishes downloading, to verify that your system will accept it: