video dxgkrnl fatal_error

[ukhal1]

i have done new window 8.1 pro on my laptop Hp pavilion notebook 15 n007se

i have installed all the drivers from website.... but when i close my laptop lid and reopen it 2 blinks appear and a blue screen apppear with sad smiley on it WITh a error

video dxgkrnl fatal_error

i uninstalled all the drivers except when i tried to remove intel hd driver that thing happen again with same error .. i cant even update remove downgrade driver...

while instalation screen flash happen and after 1 sec that screen with same error appear video dxgkrnl fatal_error

please help me i am very tired of this ...

same thing happen when i try to run any game like bf4 or wow screen flashes and then that error

any help would be appreciated

[Allan_J_Intel1]

Thanks for joining the community.

I understand you have a problem with the DirectX drivers.

I have checked your computer specifications and this computer comes with Intel® HD Graphics 4400.

Please try to force the installation of the Intel video driver by performing manual setup:

See here for instructions:

http://www.intel.com/support/graphics/sb/CS-022355.htm# MDISteps http://www.intel.com/support/graphics/sb/CS-022355.htm# MDISteps

Please filter by operating system version, download the zip version and try to install the driver when it finishes downloading, to verify that your system will accept it:

https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4400&ProdId=3719&LineId=1100&FamilyId=39 https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=4th+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+4400&ProdId=3719&LineId=1100&FamilyId=39

Allan.