weird intel command center power option

[huy200072]

i am using dell inspiron 7586 2 in 1 with a iGPU intel uhd 620

was using the oem version of the graphic card from begining

but havent seen power option at the old graphic control and the new one so i am asking is there any way to open those option.. also i have trying installing the newest recomend one from intel driver support but nothing change

[AndrewG_Intel]

Hello huy200072

Thank you for posting on the Intel® communities.

In order to check this further, could you please provide the following information?

1- What power options are you referring to? Do you mean Power Plans as the ones described in this link?

https://www.intel.com/content/www/us/en/support/articles/000057183/graphics.html

If not, please elaborate more regarding the options you are looking for.

2- What is the Intel® Graphics Command Center app version running on your system? From the app, please refer to Support on the left-hand menu and then select "System Diagnostic" tab:

3- Were those options available before? If yes, do you know if there was a Windows/Driver/App update when this behavior happened?

4- If this worked before, do you know the latest driver or app version that didn't exhibit this behavior? Have you tried a rollback to a previous driver you know that worked fine?

5- DxDiag* report following these steps:

• In the keyboard, press WinLogo key + R.
• In the Run box please type dxdiag and hit Enter.
• Click on Save All Information.
• Open the report.
• Use the option "save all information" to save the .TXT file.
• Attach the report .TXT file to this thread. 

Note: To upload and attach a file, use the "Drag and drop here or browse files to attach" dialog below the edit box.

Best regards,

Andrew G.

Intel Customer Support Technician

[huy200072]

Thanks for replying

1. Yes that was what i am refering to

2.https://prnt.sc/urugrp here is link to my scr shot and if you dont want.. it was 1.100.2765.0

3.No from the time using graphic control panel and OEM drive i havent seen it for once

4.

5. i have attach it to the answer

Thanks again for trying to help me...

[AndrewG_Intel]

Hello huy200072

Thank you for your response

We understand that the options have not been available on this system, not even from the beginning. Some options and features depend upon driver customization from the computer manufacturer. The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer.

For testing purposes, please download the Intel® Graphics Control Panel from Microsoft* Store and check if you have the power options available:

https://www.microsoft.com/en-us/p/intel-graphics-control-panel/9ndlclmmtmrc?activetab=pivot:overviewtab

If the issue persists, please try a Clean Installation of Intel® Graphics Drivers in Windows® 10 following the steps on this link:

https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Please perform the steps using the customized driver from Dell* website, Intel UHD Graphics Driver, version 26.20.100.8141, A04>> https://www.dell.com/support/home/en-us/product-support/product/inspiron-15-7586-2-in-1-laptop/drivers

If the options are still missing, you can repeat previous steps and test with the latest generic graphics driver from Intel, version 27.20.100.8783 >> https://downloadcenter.intel.com/download/29904/Intel-Graphics-Windows-10-DCH-Drivers?product=126789

Also, do you have the options in Advance Power Settings? Please provide a screenshot:

1. Right-click on Windows® Start menu, click on Power Options, click on Additional power settings.
2. Click on Change plan settings >> Change Advance Power Settings >> Look for Intel® Graphics Settings.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.

[huy200072]

Hi... But i am sadly to said that  the old control panel are the same.. also i have tried clean unistall than unistall the oem/intel driver like 4 times already and still see no different

[huy200072]

it all here the untitled is also the oem version

[AndrewG_Intel]

Hello huy200072

Thank you for your response and for the screenshots provided.

We would like to inform you that we have tested latest graphics driver (27.20.100.8783) with latest Intel® Graphics Command Center and the Power options does show up on different laptops, per example Lenovo* T580, Dell* Latitude E5570 and Acer* Swift 3 so this is highly likely to be due to missing customization from the computer manufacturer (OEM).

In this case, we recommend reporting this behavior to your OEM (Dell*). Your OEM is the one that handles all the technical details of the system so at this point, they are the best channel of support. Herei is the contact link*: https://www.dell.com/support/home/en-us

We will proceed to close this thead now. If you need any additional information, please submit a new question as this thread will no longer being monitored. It has been a pleasure to assist you.

Best regards,

Andrew G.

Intel Customer Support Technician

*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel® or any of its products is implied.