Thank you for posting on this Intel Community.
To better assist you, we would like to have more information about your system such as the operating system version, and the Intel® Processor number.
Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.
1. Download the Intel® System Support Utility and save the application in your computer (Link)
2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
3. To save your scan, click Next and click Save.
Intel Customer Support Technician
Under Contract to Intel Corporation