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pkhie1
Beginner
423 Views

why my laptop use CPU instead of GPU?

i have intel UHD 620, i5 8 gen. when i play video game it seem that my laptop is using CPU and GPU remain at 0.

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4 Replies
LeonWaksman
Super User
305 Views

The Intel UHD 620 is an integrated Graphics processor in the Intel CPU . If in your laptop you don't have an additional Graphic Processor, it is normal that you see only CPU activity.

 

 

Maria_R_Intel
Moderator
305 Views

Hello pkhie1,

 

Thank you for posting on the Intel® communities.  The answer provided by Leon it's correct. It is normal behavior if you are only using the Integrated Graphics.

 

If you want more accurate support, provide me with the following information:

 

  1. Specific games that you tested.
  2. Is this behavior causing an issue (crashes, low performance, etc)? Provide details.
  3. Which tool are you using to monitoring the CPU and GPU usage? If possible attach a screenshot.
  4. Please run the following tool and attach the report generated:
  • DXDIAG:
  • Go to Start > Run or Windows Key + R. 
  • On the Run prompt, type "dxdiag" then click OK. 
  • On the DirectX Diagnostic Tool window, click on Save All Information. 
  • Browse to a folder, type in a filename then click Save. 

 

Regards,

Maria R.

Intel Customer Support Technician

Maria_R_Intel
Moderator
305 Views

Hello pkhie1,

 

Were you able to check the previous post?

 

Let me know if you need more assistance. 

 

Best regards,

Maria R.

Intel Customer Support Technician

Maria_R_Intel
Moderator
305 Views

Hello pkhie1,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Best regards,

Maria R.

Intel Customer Support Technician

 

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