windows 10 lag

[noobifiod]

here is my Windows 10 laptop information;

HP Laptop 17-by3xxx

BIOS

Version

F.09

Date

7/27/2020

MOTHERBOARD

Manufacturer

HP

Model

868E

Version

65.13

OPERATING SYSTEM

Edition

Microsoft Windows 10 Home (64-bit)

Version (Build)

2009 (10.0.19042)

Devices and Drivers

PROCESSOR

Intel® Core™ i5-1035G1 CPU @ 1.00GHz

• Device Details
• ManufacturerGenuineIntel
• DescriptionIntel64 Family 6 Model 126 Stepping 5
• Architecturex64
• # of Cores4
• # of Threads8
• Processor Base Frequency1000 MHz
• Current Voltage7.
• Level 2 Cache2048 Kb
• Level 3 Cache6144 Kb
• Processor Id0x706E5
• Revision32261
• AvailabilityRunning at full power

GRAPHICS

Intel® UHD Graphics

• Driver DetailsUp to date
• ProviderIntel Corporation
• Version27.20.100.9466
• Date3/30/2021

• Device Details
• Adapter CompatibilityIntel Corporation
• Video ProcessorIntel® UHD Graphics Family
• Resolution1920 x 1080
• Bits Per Pixel32
• Number of Colors4294967296
• Refresh Rate - Current60 Hz
• Refresh Rate - Maximum60 Hz
• Refresh Rate - Minimum40 Hz
• Adapter DAC TypeInternal
• Adapter RAM1.00 GB
• AvailabilityRunning at full power
• StatusThis device is working properly.
• LocationPCI bus 0, device 2, function 0
• Device IdPCI\VEN_8086&DEV_8A56&SUBSYS_868E103C&REV_07\3&11583659&2&10

AUDIO

Intel® Display Audio

Intel® Smart Sound Technology (Intel® SST)

Realtek High Definition Audio

NETWORKING AND I/O

Realtek RTL8821CE 802.11ac PCIe Adapter

Realtek PCIe GbE Family Controller

TAP-Windows Adapter V9

MEMORY

12 GB

• Device Details
• Physical Memory - Total12 GB
• Physical Memory - Available9.65 GB
• Virtual Memory - Total14.09 GB
• Virtual Memory - Available12.11 GB
• Page FileC:\pagefile.sys
• Page File Space2.34 GB

STORAGE

TOSHIBA MQ04ABF100

• Driver Details
• ProviderMicrosoft
• Version10.0.19041.789
• Date6/21/2006

• Firmware Details
• VersionJU007C

• Device Details
• Capacity931.51 GB
• Serial Number40MDPGAFT
• Partitions3
• Device IdSCSI\DISK&VEN_TOSHIBA&PROD_MQ04ABF100\4&1094764E&0&000000
• Device Path\\.\PHYSICALDRIVE0

• C:
• File SystemNTFS
• CompressedFalse
• Capacity930.41 GB
• Free Space839.23 GB

The problem I have is this; I can't run anything without massive lag spikes and constant crashing. The most basic fps games make chrome crash completely, and using apps or emulator games causes my laptop to shut down and restart. If anyone knows any solutions, please help. 

[AndrewG_Intel]

Hello @noobifiod

Thank you for posting on the Intel® communities.

Please note that Intel® is unable to provide support for third-party game emulator software. Having said that, we will focus on the other issues with the other apps.

In order to check this further, could you please provide or confirm the following details?

1- Is this a new system? Did the computer work fine before or are you experiencing this issue since the first day that you have the device?

2- If this worked fine before at any moment, were there any recent hardware or software changes that might relate to the point when the issue started? (for instance, Windows®, driver, or software/game updates?)

3- Just to make sure we understand correctly when you said "can't run anything without massive lag spikes and constant crashing", do you mean this issue happens only with games and Chrome*? Or does it happen with any other apps or on the Windows® desktop? Please elaborate more regarding the specific issues and behaviors.

4- Please provide some examples and/or links of the type of games (not emulated games) that you play using Chrome*.

Do the issues happen if you use different browsers like Firefox*, Opera*, Microsoft® Edge*?

5- When the crashes occur or when the laptop is shut down and restarted, do they show any error message or error code?

Please provide detailed step-by-step instructions for replication purposes and if possible screenshots or a video showing the behavior.

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach it to your reply.
• To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello noobifiod

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello noobifiod

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician