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IAbuB1
Beginner
338 Views

x.v. Color disabled after reboot

Hi all, I'm having an annoying issue with x.v. Color.

 

The TV doesn't detect the input with x.v. Color after a reboot, or even after simply turning off the TV and back on again without restarting the laptop.

 

Checking the Intel HD Graphics Control Panel, the x.v. Color settings is still showing as "Enabled" even though it's not. I have to click "Disable" and then "Enable" and "Apply" to get it enabled again.

 

I've tried saving the settings as a profile but the issue remains after a reboot.

 

Intel HD Graphics 620 (latest manufacturer driver)

Intel Core i3-7100U (2.40 GHz)

Windows 10

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3 Replies
Wanner_G_Intel
Moderator
81 Views

Hello IAbuB1,

 

Thank you for posting on this Intel Community.

 

To better assist you, we would like to gather more information about your setup and system configuration.

 

1. Does this issue occur if you power off/power on your computer instead of performing a reboot?

2. How are you connecting the computer to the TV? Are you using adapters?

3. Could you please attach a picture of the Intel® Graphics Control Panel setting or a short video showing how the setting is not applied after a reboot?

4. Does this problem occur on your built-in display or any other display besides the TV in question?

5. We also would like to have your system model, TV model, the latest manufacturer driver version you are running, operating system build number, among other useful information. To gather this information, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

 

1. Intel® SSU Download link

2. Open the application and click "Scan" to see system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3. To save your scan, click Next and click Save.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
81 Views

Hello IAbuB1,

 

If you need further assistance, please let us know. We will be glad to assist you.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

Wanner_G_Intel
Moderator
81 Views

Hello IAbuB1,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Wanner G.

Intel Customer Support Technician

A Contingent Worker at Intel

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