İntel ARC A750 Crash Problems

[memet]

Hello guys ı have problem with my card.Problems starts 6 months ago ı just playing Path Of Exile 2 and start crashing and ı didn't fix.Now ı can't play any game in my pc.usually games crash after start example counter strike 2,dying light 2 baldurs gate 3 and anothers.clean with ddu graphic drivers and install new one but didn't work after upgraded windows 10 to 11 and clean all my disks and again clean with ddu,directx older and never version download vs vs but didn't work so ı send my graphic card guarantee 4 times and they graphic card work normally.but ı cant play any games ı test different graphic card with my pc and work normally every game what can ı do now? thank for support

[Earl_Intel]

Hi memet,

Thank you for posting in the communities!

I'm sorry to hear that your system is giving you trouble. Please supply the information requested here so that we may better assist you and identify the best course of action:

• What Graphics Driver version are you previously using before the issue happen?
• What Graphics Driver version did you updated that is experiencing these issues?
• What digital gaming platform did you install Path of Exile 2?

Kindly run this on your system so that I can also gauge the following peripherals and the driver versions that you have:

Intel® System Support Utility for Windows*

Once finished downloading, open the tool, click on scan (leave the default items checked), click next, then save the system information to a .txt file. Please provide us the .txt file.

Best regards,

Earl E.

Intel Customer Support Technician

[memet]

Hello,

-I don't remember what ı use playing poe or poe2 but possible october and newer versions 

-windows 10 and steam

please my txt file here thank for support

[Earl_Intel · Accepted solution]

Hi memet,

Thank you for sharing this useful information with us.

May I know if you already tried the latest Graphics Driver version: 32.0.101.6651 (WHQL Certified)? if not, can you try downloading the latest driver to further isolate the issue.

• Intel® Arc™ & Iris® Xe Graphics - Windows*

Let me know if there will be changes on the issue.

Best regards,

Earl E.

Intel Customer Support Technician

[memet]

No this don't change 

[Earl_Intel]

Hello memet,

Thank you for trying out the latest graphics driver.

No worries, I'll further check on this internally and provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi memet,

Thanks for patiently waiting.

I will be sending you a private email regarding to the crashes you're experiencing on your system.

Kindly check your inbox on your most convenient time.

Best regards,

Earl E.

Intel Customer Support Technician

[memet]

Hi,

Sorry ı didn't see before your message ı factory reset my computer days ago and ı see now your private messega in my mail so ı downloaded cs2 for show problem thank for your interest my problem here my files

[memet]

Guys ı found problem  guarente told me 4 times card dont have any problem so ı don't check in any program but now ı can see easily what problem ı have

[Earl_Intel]

Hi memet,

I appreciate that you shared the crash dump and the screenshot illustrating your investigation into the root of the problem.

I'll further review on this internally and will provide you an update on this thread as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi memet,

Thanks for patiently waiting.

I have checked the logs that you provided and found that CS2 was closed by Windows.

Upon further investigation, the source of the issue is that your system is not configured to allow running an Interactive Service.

Which may indicate that an OS-level configuration is needed to allow running Nexon Game Security properly to avoid your games from crashing. You should coordinate with Nexon to know if any particular windows options must be configured to run their games.

Regarding the OCCT scan results, the tool you're using is not an Intel tool used for diagnostics. But I'll try to consider the findings on your GPU. Let me know if you can share the test results via email.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi memet,

Just wondering if you had a chance to look on my previous post. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician