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Hi @自家种,
请注意,我只能用英语为您提供支持。我已经使用网络翻译工具来翻译此响应,因此可能存在一些不准确的翻译
Thank you for posting in the community! To assist you with the installation process step by step, please provide the following details:
- Kindly generate the SSU report and share it here so I can review your system's configuration.
- Are you currently experiencing any problems with your system? If so, could you please explain why you're attempting to update the drivers?
- Have you previously performed a clean installation of the graphics driver, before using either an older or the latest version?
I reviewed the recording you provided and noticed multiple clicks during the installation attempt. Have you tried waiting for the installation to complete and for any prompt or instruction to appear before clicking again?
Additionally, I observed that you’re attempting to download different versions of the graphics driver. Please note that version 32.0.101.7029 is specifically intended for Intel Xe and discrete graphics cards. Once I receive your SSU log, I’ll be able to determine the correct driver version for your system.
Looking forward to your response so we can proceed accordingly.
Best regards,
Randy T.
Intel Customer Support Technician
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Hi @自家种,
Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!
Best regards,
Randy T.
Intel Customer Support Technician
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Hi @自家种,
Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.
Best regards,
Randy T.
Intel Customer Support Technician
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