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Hello NEKOSAN,
请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译
Thank you for posting in the community. To assist you further, I have a few clarifications and additional questions regarding your issue:
- Do you have two B580 units installed in your system?
- Is this the first time the issue has occurred, or has it been ongoing?
- Could you provide more details about the problem? In your post, you mentioned that the mouse got stuck, could you elaborate on this?
Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility
Best regards,
Dhanniel M.
Intel Customer Support Technician
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There is a probability that the computer will boot up and not show one of the B580's dedicated RAM? Video memory? , and there will be probability of mouse lag (but I haven't encountered it lately), I can't find the other B580 in OBS (because before I could see both with two Nvidia graphics cards), the drivers are kept up to date, and I'm using SSU, please help me. i don't speak good English and I'm using AI to translate.
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Hello NEKOSAN.
I wanted to follow up regarding our previous correspondence. Have you had a chance to review our previous response? If you have any questions or need further assistance, please don't hesitate to reach out. I'm here to help.
Best regards,
Von M.
Intel Customer Support Technician
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Hello NEKOSAN.
It seems you're experiencing issues with your B580, such as not detecting one of the dedicated RAM or video memory during boot-up and occasional mouse lag. You're also unable to find the second B580 in OBS, even though both Nvidia graphics cards were visible before. Mouse lag can be caused by several factors, including outdated drivers or interference, but since you haven't experienced it recently, it might have been a temporary issue. If your computer isn't detecting one of the B580's dedicated RAM modules, have you tried reseating the RAM to make sure it's properly inserted? You can also verify your motherboard's compatibility with the RAM.
Regarding the issue with OBS not detecting the other B580 graphics card, have you tried running OBS as an administrator? This might sometimes help resolve the hardware detection problem.
Best regards,
Von M.
Intel Customer Support Technician
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Hello NEKOSAN,
I'm following up to see if you've had a chance to review the information my colleague provided in the previous response. Please let me know if you need any further assistance with this matter.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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Hello NEKOSAN,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Dhanniel M.
Intel Customer Support Technician
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