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A770 exhibits strange Thermal throttling behavior

TheWonderfulPie
New Contributor I
2,317 Views

When the GPU is fully under load (228W) and with the default ARC Control fan curve, there are inverted spikes of power usage. I believe that the card is wrongly thermal throttling (the temperature limit is set to 90°C, but the VRAM is at 85°C and the core is at 80°C), and when it's throttling like that, it's for too long, creating those sort of valleys in graphs with the wattage going as low as 90W even though the card is fully under load, and core clocks going as low as 300Mhz. I already did a DDU. Please do not tell me to get out of Windows insider : I'm in the queue to get out of it, and this issue occurs since the latest 4369 drivers, meaning that it's very not likely due to Windows

I have linked screenshots and a SSU

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13 Replies
Hugo_Intel
Employee
2,281 Views

Hello TheWonderfulPie


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry you are experiencing thermal throttling issues with your Intel® Arc™ A770 GPU.


I understand that you are already working on getting a stable version of Windows 11 on your system. The latest stable build will be 22621. As the first troubleshooting step, it is necessary to confirm whether the issue happens only on Insider Preview or not. In this case, once you have reinstalled the Operating System, I would advise resetting your BIOS to default settings as well as resetting the Intel® Arc™ Control Software Performance Tab to default settings.


If the issue is confirmed to happen on Windows Build 22621, please monitor the GPU behavior using Intel® Arc™ Control Software and share screenshots if the same behavior is visible from the software.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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TheWonderfulPie
New Contributor I
2,278 Views

Thanks, I will do an update once I will be able to have a stable release without having to reinstall the all the system again, please do not close this thread

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Hugo_Intel
Employee
2,214 Views

Hello TheWonderfulPie


Have you been able to test your system behavior with a stable Windows build? Let us know the results.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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TheWonderfulPie
New Contributor I
2,199 Views
Hello, I am in the queue to get the stable version. I am not the one who gets to decide when a major version of Windows gets released, so all I can do is waiting
I will not forget to reply as soon as I have the stable version, please do not close this thread
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Hugo_Intel
Employee
2,092 Views

Hello TheWonderfulPie


Were you able to test if this issue happens in a stable build of the Windows Operating System? Please let us know.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
2,042 Views

Hello TheWonderfulPie

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best Regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
2,020 Views

Hello TheWonderfulPie

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best Regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
1,958 Views

Hello TheWonderfulPie


Before closing this thread and in case you still experience this issue, we would like to know how are you pushing the GPU into full load. In case you are using a stress appa, please let us know which ones.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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TheWonderfulPie
New Contributor I
1,954 Views
Hello, yes I am using a stress app, MSI Kombustor with the MSI logo Vulkan preset. Vulkan specifically, because OpenGL is broken on Arc
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Hugo_Intel
Employee
1,919 Views

Hello TheWonderfulPie


Thank you for letting us know. We will be doing some testing and checking if the issue can be reproduced from our side. Is there any other setting or step that we need to be aware of in order to try to reproduce this issue? Or, do you just run MSI Kombustor with the Vulkan preset and monitor with MSI Afterburner?


Best Regards,


Hugo O.

Intel Customer Support Technician.


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TheWonderfulPie
New Contributor I
1,916 Views
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Hugo_Intel
Employee
1,822 Views

Hello TheWonderfulPie


Thank you for your confirmation. We will be testing this scenario and checking if the same behavior can be reproduced. We will post back once there is an update for you.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,750 Views

Hello TheWonderfulPie


We want to let you know that we tried to replicate this issue but were not able to see such behavior. At his point we would advise that you replace your GPU at your place of purchase as it might be defective, in case you experience issues when processing a warranty replacement, please feel free to contact us directly:

U.S. and Canada: Intel Customer Support 

Europe, Middle East, and Africa: Intel Customer Support EMEA  

Asia-Pacific: Intel Customer Support APAC  

Latin America: Intel Customer Support LAR   


We are leaving this thread open so other users can post to see if other users are affected by this exact same issue and share feedback/experience towards a common solution.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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