ARC 770 low fps - Assassin Creed Syndicate with DX11

[Maury]

HI,
I'm playing Assassin Creed Syndicate, when I use DX11 I have a low frame rate, if I use Vulkan, with DXVK 2.3 the frame rate increases a lot. Is it possible to optimize the driver to work well with the DX 11? I attach the benchmark I produced.
Thanks and good job

[Andres_Intel]

Hello Maury,

Thank you for posting on the Intel communities. Since you are having low performance issues while playing Assassin's Creed Syndicate using DX11 with your Intel® Arc™ A770 Graphics, please answer the following questions:

• Is the graphics card an Intel Branded Card or is it from another brand?
• Did work at higher FPS at any moment? For example when using older graphics driver versions, etc.
• To know your system environment, download and attach the Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.  

Regards,  

Andres P. 

Intel Customer Support Technician 

[Maury]

HI,
I use an Intel ARC A770 LE card, I haven't had better results in DX by changing the drivers. In VULKAN using DXVk 2.3 is much better.
I attach the LOG file.
This condition also occurs with Assassin Creed Origin.
Best regards

[Andres_Intel]

Hello Maury,

Thank you for your response and for sharing the Intel® SSU.

I noticed in the report that there are some pending updates, we recommend having the system up to date, please follow the steps below and let me know the results:

• Update BIOS to version 7D59v1F. For installation steps, contact MSI.
• I see you have installed the latest graphics driver 31.0.101.4972. Before the installation of this driver did you perform a clean installation with the Display Driver Uninstaller (DDU)? Otherwise, follow the article How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver and then install the latest graphics driver.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Maury]

HI,
I always use DDU to install drivers.
I don't think the bios can reduce performance in DX11 compared to Vulkan, it's really a game-related issue. If you try it in your laboratory you can easily see it for yourself. I continue to play Syindicate in Vulkan but other less pro users playing in DX11 will have low performance and it's a shame.
Best regards

[Andres_Intel]

Hello Maury,

Thank you for your answer and clarification.

The reason and the importance of updating the BIOS is because in some cases it may help to improve the stability, performance, and compatibility with the graphics card. We will be more than glad to test this issue in our laboratory, but first, we would like you to make sure that the issue persists after the BIOS update.

Please keep us informed of the results.

Regards,  

Andres P. 

Intel Customer Support Technician

[Maury]

HI, I updated the bios, I attach the new log. I checked the performance and it hasn't changed, in DX11 it's low. I hope for your intervention. Best regards

[Jean_Intel]

Hello Maury,

We want to let you know that we are currently investigating a performance issue with Assasin's Creed Syndicate; unfortunately, we can't commit to an ETA or update on this matter, but rest assured that we are working on it. We will go ahead and look into this internally, and we will post back as soon as we have more details.

Best regards,

Jean O.

Intel Customer Support Technician

[Esteban_Intel]

Hi @Maury,

Starting on Intel Graphics driver version 31.0.101.5333 we included a possible fix for this issue. Please install the latest Intel Graphics driver version and test it out.