ARC A370M TDP

Luizflcwb · ‎08-23-2023

Hi, I`ve just bought a HP Spectre X360 16 with Core i7 1260P - 32 GB RAM 2 TB SSD. First day tried to test a simple game to see how it performs. I have a Microsoft Surface Laptop Studio with RTX A2000 50W TDP, playing World of Warships in 4k max settings FSR 1.0 at around 45 FPS , also have a Spectre X360 15 with a GTX 1650Ti, plays around 33 FPS and 40 Watts TDP. To my surprise, the new Spectre with the ARC A370M plays it at 19 FPS at only 30 Watts. This GPU should be at minimum 35 Watts going up to 40 Watts, just like the 2020 Spectre with the GTX 1650Ti and the 2021 with the RTX 3050. Did HP gave a shot on it`s own foot with the ARC GPU? Or there is a solution? P.S: All the settings were on the highest possible.

Any ideas or should I sell it?

Thanks!

Andres_Intel · ‎08-24-2023

Hello Luizflcwb,

Thank you for posting on the Intel communities. I see that you are having gaming low performance with your Intel® Arc™ A370M Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

What game did you test?
Take screenshots showing the game settings of the game.
Download, run, save and attach the report for the following tool Intel® System Support Utility for Windows (SSU) to check the system environment and if there is any pending driver on your system, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

Luizflcwb · ‎08-25-2023

Hi Andres. A simple game to test is World of Warships. Full HD max settings with FSR 1.0 enabled. Average of 60 fps against more than 90 fos on Spectre x360 15 with GTX 1650TI. The 16 inches with ARC is stuck at 28w 29w. I've done what you said but cannot send it over email as it shows email address not found.

Luizflcwb · ‎09-12-2023

Hi Andres, as I suspected HP service centre didn't do anything, they say they couldn't find any issues. I've just tested and could see a max TDP of 32 Watts during a second or so. Tomorrow the laptop is going back to the service centre and I'll send it back until they fix the issue or replace the laptop. Don't know anymore what to do and I can't find a straight information from HP about the real TDP on the Spectre. Also can't find similar complaints online.

Andres_Intel · ‎08-25-2023

Hello Luizflcwb,

Thank you for your response, and for the information provided.

You can attach files directly to the thread, if you do not want to do it, I can send you a email requesting the information and send them through that way.

Regards,

Andres P.

Intel Customer Support Technician

Luizflcwb · ‎08-29-2023

Hi, it's still locked at 30 Watts. Still not working via email. How can I attach files.here? I don't see the option.

Luizflcwb · ‎09-13-2023

# SSU Scan Information
Scan Info:
Version:"2.5.0.34"
Date:"08/24/2023"
Time:"00:00:47.1087451"

# Scanned Hardware
Computer:
BaseBoard Manufacturer:"HP"
BIOS Mode:"UEFI"
BIOS Version/Date:"Insyde F.17 , 07/14/2023"
CD or DVD:"Not Available"
Embedded Controller Version:"63.45"
Platform Role:"Mobile"
Processor:"12th Gen Intel(R) Core(TM) i7-1260P , GenuineIntel"
Secure Boot State:"On"
SMBIOS Version:"3.4"
Sound Card:"Intel® Smart Sound Technology for Digital Microphones"
Sound Card:"Realtek High Definition Audio"
Sound Card:"Intel® Smart Sound Technology for USB Audio"
Sound Card:"Intel® Smart Sound Technology for Bluetooth® Audio"
System Manufacturer:"HP"
System Model:"HP Spectre x360 2-in-1 Laptop 16-f1xxx"
System SKU:"6P0W8EA#ABU"
System Type:"x64-based PC"
- "Display"
Intel ® Graphics Driver Version:"Not Available"
- "Intel(R) Arc(TM) A370M Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Offline"
Bits Per Pixel:"Not Available"
- "Caption":"Intel(R) Arc(TM) A370M Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Arc+A370M+Graphics"
CoInstallers:"oem393.inf,iDG2D_Client_w10_DS,Internal,Intel(R) Arc(TM) A370M Graphics Family"
Color Table Entries:"Not Available"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdnd64.sys"
Driver Date:"08/11/2023 01:00"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_cc46fee0775ba026\igdkmdnd64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4644"
INF:"oem393.inf"
INF Section:"iDG2D_Client_w10_DS"
Install Date:"Not Available"
Installed Drivers:"C:\windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_cc46fee0775ba026\igdumdim64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_cc46fee0775ba026\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_cc46fee0775ba026\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch_d.inf_amd64_cc46fee0775ba026\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 3, device 0, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"11.X"
Monochrome:"No"
Number of Colors:"Not Available"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_5693&SUBSYS_891D103C&REV_05\6&10474992&0&00080030"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"Not Available"
Refresh Rate - Maximum:"Not Available"
Refresh Rate - Minimum:"Not Available"
Resolution:"Not Available"
Scan Mode:"Not Available"
Service Name:"igfxnd"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Arc(TM) A370M Graphics Family"
- "Intel(R) Iris(R) Xe Graphics"
Adapter Compatibility:"Intel Corporation"
Adapter DAC Type:"Internal"
Adapter RAM:"1,00 GB"
Availability:"Running or Full Power"
Bits Per Pixel:"32"
- "Caption":"Intel(R) Iris(R) Xe Graphics"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Iris+Xe+Graphics"
CoInstallers:"oem253.inf,iADLPD_w10_DS,Internal,Intel(R) Iris(R) Xe Graphics Family"
Color Table Entries:"4294967296"
Dedicated Video Memory:"Not Available"
Driver:"igdkmdn64.sys"
Driver Date:"08/11/2023 01:00"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f9ff5740c43407\igdkmdn64.sys"
Driver Provider:"Intel Corporation"
Driver Version:"31.0.101.4644"
INF:"oem253.inf"
INF Section:"iADLPD_w10_DS"
Install Date:"Not Available"
Installed Drivers:"<>,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f9ff5740c43407\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f9ff5740c43407\igd10iumd64.dll,C:\windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_a6f9ff5740c43407\igd12umd64.dll"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"Not Available"
Location:"PCI bus 0, device 2, function 0"
Manufacturer:"Intel Corporation"
Microsoft DirectX* Version:"DirectX 12"
Monochrome:"No"
Number of Colors:"4294967296"
Number of Video Pages:"Not Available"
PNP Device ID:"PCI\VEN_8086&DEV_46A6&SUBSYS_891D103C&REV_0C\3&11583659&3&10"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Refresh Rate - Current:"60 Hz"
Refresh Rate - Maximum:"60 Hz"
Refresh Rate - Minimum:"60 Hz"
Resolution:"3840 X 2400"
Scan Mode:"Noninterlaced"
Service Name:"igfxn"
Status:"OK"
Video Architecture:"VGA"
Video Memory:"Unknown"
Video Processor:"Intel(R) Iris(R) Xe Graphics Family"
- "Memory"
Physical Memory (Available):"21,98 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,70 GB"
- "BANK 0"
Capacity:"16 GB"
Channel:"Bottom - on board"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K4ABG165WB-MCWE"
Serial Number:"Not Available"
Status:"Not Available"
Type:"Synchronous"
- "BANK 0"
Capacity:"16 GB"
Channel:"Bottom - on board"
Configured Clock Speed:"3200 MHz"
Configured Voltage:"1200 millivolts"
Data Width:"64 bits"
Form Factor:"SODIMM"
Interleave Position:"First position"
Manufacturer:"Samsung"
Maximum Voltage:"Not Available"
Memory Type:"Unknown"
Minimum Voltage:"Not Available"
Part Number:"K4ABG165WB-MCWE"
Serial Number:"Not Available"
Status:"Not Available"
Type:"Synchronous"
- "Motherboard"
Availability:"Running or Full Power"
BIOS:"F.17, HPQOEM - 2"
Caption:"Motherboard"
Chipset:"Not Available"
Date:"07/14/2023 01:00"
Install Date:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Manufacturer:"HP"
Model:"Not Available"
Part Number:"Not Available"
PNP Device ID:"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"Not Available"
Product:"891D"
Serial Number:"PQPXDH5WVHIYSP"
Status:"OK"
Version:"63.45"
- "Networking"
Intel ® Network Connections Install Options:"Not Available"
Intel ® Network Connections Version:"Not Available"
Intel ® PROSet/Wireless Software Version:"Not Available"
- "Bluetooth Device (Personal Area Network)"
Availability:"Running or Full Power"
Caption:"Bluetooth Device (Personal Area Network)"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"bthpan.sys"
Driver Date:"06/21/2006 12:00"
Driver Path:"C:\windows\system32\drivers\bthpan.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.1555"
Index:"0003"
INF:"bthpan.inf"
INF Section:"BthPan.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2023 10:17"
Location:"Not Available"
MAC Address:"30:89:4A:C2:42:9A"
Manufacturer:"Microsoft"
Net Connection ID:"Bluetooth Network Connection"
NetCfgInstanceId:"{D7AF4408-4BF3-4208-98E3-E42C85333CC5}"
PNP Device ID:"BTH\MS_BTHPAN\6&1932EEBF&0&2"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Bluetooth Device (Personal Area Network)"
Service Name:"BthPan"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "ExpressVPN TAP Adapter"
Availability:"Running or Full Power"
Caption:"ExpressVPN TAP Adapter"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"Yes"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"tapexpressvpn.sys"
Driver Date:"04/30/2019 12:00"
Driver Path:"C:\windows\system32\drivers\tapexpressvpn.sys"
Driver Provider:"ExpressVPN"
Driver Version:"9.24.2.45"
Index:"0007"
INF:"oem304.inf"
INF Section:"tapexpressvpn.ndi"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2023 10:17"
Location:"Not Available"
MAC Address:"00:FF:B7:8F:22:41"
Manufacturer:"ExpressVPN"
Net Connection ID:"Ethernet 2"
NetCfgInstanceId:"{B78F2241-D282-40EC-8FB9-D5774746EDF0}"
PNP Device ID:"ROOT\NET\0001"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"ExpressVPN TAP Adapter"
Service Name:"tapexpressvpn"
Status:"Enabled"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
Realtek LightWeight Filter (NDIS6.40):
- "Settings"
AllowNonAdmin:Non-Admin Access:"Allowed (1)"
MediaStatus:Media Status:"Application Controlled (0)"
MTU:MTU:"1500 (1500)"
- "ExpressVPN TUN Driver"
Availability:"Running or Full Power"
Caption:"ExpressVPN TUN Driver"
CoInstallers:"Not Available"
Default IP Gateway:"Not Available"
DHCP Enabled:"No"
DHCP Lease Expires:"Not Available"
DHCP Lease Obtained:"Not Available"
DHCP Server:"Not Available"
Driver:"expressvpn-tun.sys"
Driver Date:"09/28/2021 12:00"
Driver Path:"C:\windows\system32\drivers\expressvpn-tun.sys"
Driver Provider:"ExpressVPN"
Driver Version:"0.8.0.0"
Index:"0006"
INF:"oem303.inf"
INF Section:"Expressvpntun.Install"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"Not Available"
IP Subnet:"Not Available"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2023 10:17"
Location:"Not Available"
MAC Address:"Not Available"
Manufacturer:"ExpressVPN"
Net Connection ID:"Local Area Connection"
NetCfgInstanceId:"{A58652F5-88E8-415D-9257-D0BAA88C023A}"
PNP Device ID:"ROOT\NET\0000"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Not Available"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"ExpressVPN TUN Driver"
Service Name:"expressvpntun"
Status:"Enabled"
Type:"Not Available"
- "Service Bindings"
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
- "Intel(R) Wi-Fi 6E AX211 160MHz"
Access Point:"ec:6c:9a:10:28:b9"
Authentication:"WPA2-Personal"
Availability:"Running or Full Power"
- "Caption":"Intel(R) Wi-Fi 6E AX211 160MHz"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=Wi+Fi+6E+AX211+160MHz"
Channel:"44"
Cipher:"CCMP"
CoInstallers:"Not Available"
Connection Mode:"Auto Connect"
Default IP Gateway:"192.168.1.254"
DHCP Enabled:"Yes"
DHCP Lease Expires:"08/25/2023 10:17"
DHCP Lease Obtained:"08/24/2023 10:17"
DHCP Server:"192.168.1.254"
Driver:"Netwtw12.sys"
Driver Date:"06/18/2023 12:00"
Driver Path:"C:\windows\system32\DriverStore\FileRepository\netwtw6e.inf_amd64_fa3402905034e59a\Netwtw12.sys"
Driver Provider:"Intel"
Driver Version:"22.240.0.6"
Index:"0002"
INF:"oem36.inf"
INF Section:"Install_GEN_SLR_GfP2_211_AX_6G_2x2_WinT"
Install Date:"Not Available"
Installed:"Yes"
IP Address:"192.168.1.131;fe80::3f22:899d:8784:1095"
IP Subnet:"255.255.255.0;64"
Last Error Code:"Not Available"
Last Error Code Description:"Not Available"
Last Reset:"08/24/2023 10:17"
Location:"PCI bus 0, device 20, function 3"
MAC Address:"30:89:4A:C2:42:96"
Manufacturer:"Intel Corporation"
Net Connection ID:"WiFi"
NetCfgInstanceId:"{771316B8-6C4C-4CD2-8293-1F7E4D6F522D}"
Network Name:"5Ghz-EE-N7A1F8"
Network Type:"Infrastructure"
PNP Device ID:"PCI\VEN_8086&DEV_51F0&SUBSYS_00948086&REV_01\3&11583659&3&A3"
Port:"Not Available"
Power Management (Low Power):"Not Available"
Power Management (Wake On LAN):"Not Available"
Power Management (Wake on Magic Packet):"Active: Yes, EnableWakeOnMagicPacketOnly: No"
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Product Type:"Intel(R) Wi-Fi 6E AX211 160MHz"
Profile:"5Ghz-EE-N7A1F8"
Radio Type:"802.11ac"
Receive Rate:"866.7 Mbps"
Service Name:"Netwtw12"
Signal Strength:"94%"
State:"connected"
Status:"Enabled"
Transmit Rate:"866.7 Mbps"
Type:"Ethernet 802.3"
- "Service Bindings"
Bridge Driver:
Client for Microsoft Networks:
File and Printer Sharing for Microsoft Networks:
Internet Protocol Version 4 (TCP/IPv4):
Internet Protocol Version 6 (TCP/IPv6):
Link-Layer Topology Discovery Mapper I/O Driver:
Link-Layer Topology Discovery Responder:
Microsoft LLDP Protocol Driver:
QoS Packet Scheduler:
Realtek LightWeight Filter (NDIS6.40):
- "Settings"
*DeviceSleepOnDisconnect:Sleep on WoWLAN Disconnect:"Disabled (0)"
*PacketCoalescing:Packet Coalescing:"Enabled (1)"
*PMARPOffload:ARP offload for WoWLAN:"Enabled (1)"
*PMNSOffload:NS offload for WoWLAN:"Enabled (1)"
*PMWiFiRekeyOffload:GTK rekeying for WoWLAN:"Enabled (1)"
*WakeOnMagicPacket:Wake on Magic Packet:"Enabled (1)"
*WakeOnPattern:Wake on Pattern Match:"Enabled (1)"
ChannelWidth24:Channel Width for 2.4GHz:"Auto (1)"
ChannelWidth52:Channel Width for 5GHz:"Auto (1)"
ChannelWidth6:Channel Width for 6GHz:"Auto (1)"
CtsToItself:Mixed Mode Protection:"RTS/CTS Enabled (0)"
FatChannelIntolerant:Fat Channel Intolerant:"Disabled (0)"
IbssTxPower:Transmit Power:"5. Highest (100)"
IEEE11nMode:802.11n/ac/ax Wireless Mode:"4. 802.11ax (3)"
Is6GhzBandSupported:Ultra High Band (6GHz):"Enabled (1)"
MIMOPowerSaveMode:MIMO Power Save Mode:"Auto SMPS (0)"
RoamAggressiveness:Roaming Aggressiveness:"3. Medium (2)"
RoamingPreferredBandType:Preferred Band:"1. No Preference (0)"
ThroughputBoosterEnabled:Throughput Booster:"Disabled (0)"
uAPSDSupport:U-APSD support:"Disabled (0)"
WirelessMode:802.11a/b/g Wireless Mode:"6. Dual Band 802.11a/b/g (34)"
- "Operating System"
.Net Framework Version:"4.0,4.8"
Boot Device:"\Device\HarddiskVolume1"
Internet Browser:"Google Chrome,116.0, Internet Explorer,11.1, Microsoft Edge,116.0"
Locale:"United Kingdom"
OS Manufacturer:"Microsoft Corporation"
OS Name:"Microsoft Windows 11 Home"
Other OS Description:"Not Available"
Page File:"C:\pagefile.sys"
Page File Space:"2,00 GB"
Physical Memory (Available):"21,96 GB"
Physical Memory (Installed):"32 GB"
Physical Memory (Total):"31,70 GB"
System Directory:"C:\windows\system32"
Version:"10.0.22621 Build 22621"
Virtual Memory (Available):"20,93 GB"
Virtual Memory (Total):"33,70 GB"
Windows Directory:"C:\windows"
- "Installed Updates"
KB2151757:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [23/08/2023]"
KB2467173:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [23/08/2023]"
KB2468871:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2468871:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2468871v2:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2478063:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2533523:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2544514:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Extended [Not Available]"
KB2600211:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Client Profile [Not Available]"
KB2600217:"Microsoft .NET Framework 4 Extended [Not Available]"
KB5026039:"Update [7/31/2023]"
KB5028756:"Update [8/22/2023]"
KB5029351:"Update [8/23/2023]"
KB5029517:"Update [8/22/2023]"
KB5029718:"Update [8/23/2023]"
KB982573:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [23/08/2023]"
Microsoft ASP.NET Core 7.0.10 - Shared Framework (x64):".NET [24/08/2023]"
SP1:"Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 [Not Available]"
- "Processor"
- "12th Gen Intel(R) Core(TM) i7-1260P"
Architecture:"x64"
ATPO:"Not Available"
Availability:"Running or Full Power"
Caption:"Intel64 Family 6 Model 154 Stepping 3"
- "Chipset Name":"12th Gen Intel(R) Core(TM) i7-1260P"
Link:"http://www.intel.com/content/www/us/en/search.html?keyword=12th+Gen++Core+i7+1260P"
CPU Speed:"2,1 GHz"
Current Voltage:"1.7 volts"
Driver:"Not Available"
Driver Date:"04/21/2009 12:00"
Driver Path:"C:\windows\system32\drivers\intelppm.sys"
Driver Provider:"Microsoft"
Driver Version:"10.0.22621.2215"
Ext. Family:"Not Available"
Family:"Intel Core™ i7-2760QM"
FPO:"Not Available"
INF:"cpu.inf"
INF Section:"IntelPPM_Inst.NT"
Install Date:"Not Available"
Last Error Code:"Not Available"
Level 1 Cache:"12 x 192 KB"
Level 2 Cache:"12 x 9216 KB"
Level 3 Cache:"18 MB"
Load:"1%"
Manufacturer:"GenuineIntel"
Model:"154"
Name:"12th Gen Intel(R) Core(TM) i7-1260P"
Number of Cores:"12"
Number of Cores Enabled:"12"
Number of Logical Processors:"16"
Part Number:"To Be Filled By O.E.M."
Power Management Capabilities:"Not Available"
Power Management Supported:"No"
Processor ID:"BFEBFBFF000906A3"
Revision:"Not Available"
Serial Number:"To Be Filled By O.E.M."
Service Name:"intelppm"
Status:"OK"
Stepping:"3"
Version:"Not Available"
- "Storage"
- "SAMSUNG MZVL22T0HBLB-00BH1"
Capablities:"Random Access, Supports Writing"
Caption:"SAMSUNG MZVL22T0HBLB-00BH1"
Cylinder - Total:"249038"
Description:"Disk drive"
Driver:"Not Available"
Driver Date:"06/21/2006 12:00"
Driver Version:"10.0.22621.1778"
Error Code:"Device is working properly"
Firmware Revision:"HPS3NGXG"
Heads - Total:"255"
Index:"0"
INF:"disk.inf"
Install Date:"Not Available"
Interface Type:"SCSI"
Manufacturer:"(Standard disk drives)"
Model:"SAMSUNG MZVL22T0HBLB-00BH1"
Name:"\\.\PHYSICALDRIVE0"
Partitions:"3"
Physical Sector Size:"4096"
PNP Device ID:"SCSI\DISK&VEN_NVME&PROD_SAMSUNG_MZVL22T0\5&31220D2A&0&000000"
Policies:"Read Retention Priority=EqualPriority, Write Retention Priority=EqualPriority, Scalar Prefetch=Not Available, Block Prefetch=Not Available"
SCSI Bus:"0"
SCSI LUN:"0"
SCSI Port:"0"
Sectors - Per Track:"63"
Sectors - Total:"4000795470"
Serial Number:"0025_38BA_21B9_5393."
Size:"1,86 TB"
Size – Available:"1,37 TB"
Status:"OK"
Tracks - Per Cylinder:"255"
Tracks - Total:"63504690"
- "C:"
Availability:"Not Available"
Caption:"C:"
Compression Method:"Not Compressed"
Description:"Local Fixed Disk"
File System:"NTFS"
Name:"Windows"
Serial Number:"DC79D29D"
Size:"1906,8789024353 GB"
Size – Available:"1400,87699127197 GB"
Status:"Not Available"
Volume Dirty:"No"
...#SSU#...
#Logs#System Messages#Included
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The User Energy Server Service queencreek service terminated with the following error:
Debugger printed exception on control C.
-------------------------------------------------------------------
Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {d17ebead-f00d-4185-abee-17509bb503fd}, had event Fatal error: The miniport has failed a power transition to operational power
-------------------------------------------------------------------
The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The server {08728914-3F57-4D52-9E31-49DAECA5A80A} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The server {08728914-3F57-4D52-9E31-49DAECA5A80A} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {d17ebead-f00d-4185-abee-17509bb503fd}, had event Fatal error: The miniport has failed a power transition to operational power
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
Database Table(L_IntelligenceEvents) Insertion Failed
-------------------------------------------------------------------
Database Table(U_IntelligenceEvents) Insertion Failed
-------------------------------------------------------------------
Database Table(L_IntelligenceEvents) Insertion Failed
-------------------------------------------------------------------
The Energy Server Service queencreek service terminated unexpectedly. It has done this 1 time(s).
-------------------------------------------------------------------
The server {A463FCB9-6B1C-4E0D-A80B-A2CA7999E25D} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
The User Energy Server Service queencreek service terminated with the following error:
Debugger printed exception on control C.
-------------------------------------------------------------------
The Energy Server Service queencreek service terminated unexpectedly. It has done this 1 time(s).
-------------------------------------------------------------------
Windows Recovery Environment servicing failed.
-------------------------------------------------------------------
Miniport Microsoft Wi-Fi Direct Virtual Adapter #2, {d17ebead-f00d-4185-abee-17509bb503fd}, had event Fatal error: The miniport has failed a power transition to operational power
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek - Extension - 9.21.3690.495.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek Semiconductor Corp. - Extension - 6.0.9468.1.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek Semiconductor Corp. - Extension - 6.0.9468.1.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel Corporation - System - 30.100.2237.26.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek - Extension - 9.21.3690.495.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek Semiconductor Corp. - Extension - 6.0.9468.1.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek Semiconductor Corp. - Extension - 6.0.9468.1.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel Corporation - System - 30.100.2237.26.
-------------------------------------------------------------------
The server {FD06603A-2BDF-4BB1-B7DF-5DC68F353601} did not register with DCOM within the required timeout.
-------------------------------------------------------------------
The Realtek Audio Universal Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: Restart the service.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek - Extension - 9.21.3690.495.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Realtek Semiconductor Corp. - Extension - 6.0.9468.1.
-------------------------------------------------------------------
Installation Failure: Windows failed to install the following update with error 0x8024200B: Intel Corporation - System - 30.100.2237.26.
-------------------------------------------------------------------

-------------------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]

------------------------
Disabled Media Sources
------------------------

[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

---------------
Diagnostics
---------------

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1528026698246550599, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: QtWebEngineProcess.exe
P2: 5.15.2.0
P3: 61a65cf6
P4: Qt5WebEngineCore.dll
P5: 5.15.2.0
P6: 61a65c6c
P7: 80000003
P8: 0000000001b353e2
P9:
P10:

+++ WER1 +++:
Fault bucket 1800901043160030454, type 5
Event Name: MoBEX
Response: Not available
Cab Id: 0

Problem signature:
P1: MicrosoftWindows.Client.WebExperience_423.21300.10.0_x64__cw5n1h2txyewy
P2: praid:Widgets
P3: 421.20070.1770.0
P4: 64c95848
P5: ucrtbase.dll
P6: 10.0.22621.608
P7: f5fc15a3
P8: 000000000007f61e
P9: c0000409
P10: 0000000000000007

+++ WER2 +++:
Fault bucket 1528026698246550599, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: QtWebEngineProcess.exe
P2: 5.15.2.0
P3: 61a65cf6
P4: Qt5WebEngineCore.dll
P5: 5.15.2.0
P6: 61a65c6c
P7: 80000003
P8: 0000000001b353e2
P9:
P10:

+++ WER3 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: QtWebEngineProcess.exe
P2: 5.15.2.0
P3: 61a65cf6
P4: Qt5WebEngineCore.dll
P5: 5.15.2.0
P6: 61a65c6c
P7: 80000003
P8: 0000000001b353e2
P9:
P10:

+++ WER4 +++:
Fault bucket 1866282330760510391, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_TokenBroker
P2: 10.0.22621.1
P3: 6dc5c2a5
P4: combase.dll
P5: 10.0.22621.2215
P6: 05b9e9b5
P7: c0000602
P8: 00000000000dd619
P9:
P10:

+++ WER5 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_TokenBroker
P2: 10.0.22621.1
P3: 6dc5c2a5
P4: combase.dll
P5: 10.0.22621.2215
P6: 05b9e9b5
P7: c0000602
P8: 00000000000dd619
P9:
P10:

+++ WER6 +++:
Fault bucket 1528026698246550599, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: QtWebEngineProcess.exe
P2: 5.15.2.0
P3: 61a65cf6
P4: Qt5WebEngineCore.dll
P5: 5.15.2.0
P6: 61a65c6c
P7: 80000003
P8: 0000000001b353e2
P9:
P10:

+++ WER7 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: QtWebEngineProcess.exe
P2: 5.15.2.0
P3: 61a65cf6
P4: Qt5WebEngineCore.dll
P5: 5.15.2.0
P6: 61a65c6c
P7: 80000003
P8: 0000000001b353e2
P9:
P10:

+++ WER8 +++:
Fault bucket 1907974674344057469, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: LMI_RescueRC.exe
P2: 7.11.416.2112
P3: 5bb5dbac
P4: LMI_RescueRC.exe
P5: 7.11.416.2112
P6: 5bb5dbac
P7: c0000005
P8: 0005dc10
P9:
P10:

+++ WER9 +++:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: LMI_RescueRC.exe
P2: 7.11.416.2112
P3: 5bb5dbac
P4: LMI_RescueRC.exe
P5: 7.11.416.2112
P6: 5bb5dbac
P7: c0000005
P8: 0005dc10
P9:
P10:

...#SSU#...

Andres_Intel · ‎08-29-2023

Hello Luizflcwb,

Thank you for your answer, I am sorry to hear that you are having difficulties trying to attach the files.

You can also upload the files to a cloud like OneDrive, Gooogle Drive or any other of your preference, and provide me with the link, make sure you give the permission to access.

Let me know if that works for you.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎09-01-2023

Hello Luizflcwb,

Were you able to upload the files to a cloud?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Luizflcwb · ‎09-04-2023

No, the laptop was sent back to HP, they replied today saying they couldn't find anything wrong with it. I've told them that the issue is low TDP of the graphics card, no more than 30 Watts max. Where it should be minimum 35 Watts. As I can see HP is hiding information about the TGP, so I believe they capped the GPU on purpose for whatever reason and they won't admit anything wrong with it. The performance is lower compared to my Spectre with a GTX 1650 Ti which goes from 35 Watts to 40 Watts pick power. Not even close to my Surface Laptop Studio with a RTX A2000 which goes from 35 Watts up to 50 Watts pick power. Technically, this A370M should go also from 35W to 50W. It barely reaches 30W. What a waste of money.

Andres_Intel · ‎09-05-2023

Hello Luizflcwb,

Thank you for your answer, and for letting me know the steps you have followed.

If you need some recommendations to try to fix this, remember to run and attach the report of the Intel® (SSU) for me to know your hardware and system information, if you are having difficulties, please let me know and there are other ways to send me this file.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎09-08-2023

Hello Luizflcwb,

Were you able to check the previous post? Do you need a recommendation for this issue?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Luizflcwb · ‎09-08-2023

Yes, I'd like your recommendation for this issue.

Andres_Intel · ‎09-08-2023

Hello Luizflcwb,

Thank you for your answer.

To provide the recommendations based on your system information, please run and attach the report of the Intel® SSU.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎09-13-2023

Hello Luizflcwb,

Thank you for your reply, I appreciate it for keeping me informed.

Remember that I can try to look into this issue, but firstly I would need the Intel® SSU report, since you would like the recommendation this report will help me or that.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎09-19-2023

Hello Luizflcwb,

Were you able to run the Intel® SSU?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Luizflcwb · ‎09-21-2023

I have posted the data above....

Andres_Intel · ‎09-21-2023

Hello Luizflcwb,

Thank you for sharing the information, it has been really helpful.

I see in the system information you attached the graphics driver is not up to date, to check if the behavior changes follow the steps below, if it is already updated it please still complete them:

Clean install the graphics driver to version 31.0.101.4826 with Display Driver Uninstaller (DDU). For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.

Keep me informed of the results.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎09-26-2023

Hello Luizflcwb,

Were you able to clean install the graphics driver to version 31.0.101.4826 with DDU?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

Luizflcwb · ‎09-26-2023

The drivers are updated. I received the laptop today, the motherboard was replaced. I've tested on Geekbench 6 and there was a pick power of 39 Watts. O thought the problem was solved. Than, I tested a couple of games using Intel Arc Overlay and once again the games stay at 28 Watts - 29 Watts. I have no idea what Intel is doing, but clearly the GPU power is being capped.

Andres_Intel · ‎09-27-2023

Hello Luizflcwb,

Thank you for your response and for keeping me informed.

Please answer the question below for clarification:

I see you mentioned that you tested on Geekbench 6 and there was a pick power of 39 Watts. Then, you tested a couple of games using Intel Arc Overlay and once again the games stayed at 28 Watts - 29 Watts. When you tested Intel Arc Overlay and shows up at 28 Watts - 29 Watts, did Geekbench 6 show the same watts at that moment?

Regards,

Andres P.

Intel Customer Support Technician