ARC A750 can not open XPLANE12

[gakki]

ARC A750 can not open steam game XPLANE12!!!

Will intel support this game?

[Andres_Intel]

Hello gakki,

Thank you for posting on the Intel communities. I am sorry to hear that XPlane 12 is not running with your Intel® Arc™ A750 Graphics, as a gamer I understand this is very frustrating, I am more than glad to help you with this.  

Intel is aware of the situation, and we are working really hard to solve this issue as soon as possible.

Let me know if you have further questions or need more information.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello gakki,

Were you able to check the previous post? Remember we are working really hard to solve this issue as soon as possible

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello gakki,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P.   

Intel Customer Support Technician 

[Rutkay]

Hello happy new year. I am having this issue on my new system. AMD Ryzen 5 5600 + Intel Arc A750 8GB GPU. Desktop type. And my system is up to date. Would you please help me about that Vulkan issue.

[Ernesto_C_Intel1 · Accepted solution]

Hello gakki,

Thanks for your patience. The issue you've reported has already been addressed in X-Plane 12 Beta version 12.1.0.

Update to the BETA version can be found here: https://www.x-plane.com/kb/using-x-plane-betas/

Please note that the fix is not available in the public version of X-Plane 12.

Installing the Intel® Arc™ & Iris® Xe Graphics - Windows* version 101.5186 or newer includes performance improvements for X-Plane 12. 

You may download the driver at https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello gakki,

I'm reaching out to follow-up and check if the issue still happens after implementing the fix I've provided previously? 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hello gakki,

This would be my final follow-up. Since we have not received any response from you, I'll go ahead and close this case. 

If you require assistance or have questions, please do not hesitate to contact us again.

Regards, 

Ernesto C.

Intel Customer Support Engineer