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ARC A770 - Computer Power Reset @3D game start

Jlans
Beginner
3,022 Views

Issue: computer loses power then auto restarts when trying to play any 3D graphics.

 

ARC A770 boots windows 11 64bit 2H22 no issues.

2D games or video run fine. boot up fine.

Any 3D games run, it turns off the computer & reboots immediately when any 3D graphics start. 

I got lucky one time. ran Risk (2D game). Then ran Hot wheels unleashed (video into and 3D)...3D ran. Rebooted. Ran unleashed again and immediate crash

System:

Prior removed Nvidia 1050Ti(plus all drivers removed).

ARC A770 installed + drivers 4091 and now Beta 4123. Both tested/crashed. Beta in currently

MB: MSI Z690-P DDR4

PWS: OCZ ModXSTREAM-PRO 700W

CPU: Gen 12 I3 12100

Memory: 3200 XMP Teamsgroup 16GB

Resizable BAR confirmed active/enabled (on ARC Control & BIOS)

Note as well, on boot up it asks every time for approval for intel arc control...annoying.

 

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Jlans
Beginner
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Added info...

1) During boot up I always get a popup to approve ARC control....annoying (image attached)

2)System Support Util dump...see Intel keeps asking for this so ran it

3)Event viewer dump little before and after I ran hot wheels unleashed and crashed just when 3D started. Crash event should be around 9:42pm

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Jlans
Beginner
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Also a side note you may see in the event log.

I had a prior ASUS motherboard. removed the board due to issues for a MSI board, but forgot to remove the ASUS drivers etc. Some ASUS files would not remove so I turned them off in the startup log.

If event viewer notes loking for asus thats why....dont think thats my graphics issue.

 

Also I do have latest Bios loaded (AB)

 

Hoping someone can help. I love the ARC A770 look and hear great things, but if it wont play I'll be heading back to Nvidia.

So hoping someone can help

 

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Jlans
Beginner
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Screen is HP X27q.

Can support high refresh rate (144?/display port) but for the tests Im running just HDMI refresh 60hz

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Jlans
Beginner
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Thought maybe the ARC controller was issue of crash so unintalled it.

With Beta driver still in, ran Hot wheels unleashed and also older one like the room 3...both crashed on start of any 3D.

I also did clean install back to 4091 and still crashing on any 3D run

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Jlans
Beginner
2,971 Views

Does Intel support reply on these?

If not I'm going to return product and move onto Nvidia for stability.

Id prefer supporting ARC though

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Jean_Intel
Moderator
2,965 Views

Hello Jlans,

 

Thank you for posting on the Intel️® communities.


The Windows UAC Admin is required to install and launch Arc Control is a known issue and we are working on a solution.

 

Based on your response, you mentioned that you changed the graphics card. Since you have a different GPU installed previously on your system, you mentioned that previous drivers were removed, however, sometimes previous files leftovers from your previous card may be still present on your system. We advise you to run the Display Driver Uninstaller (DDU) as this software will remove packages from your system. Take a look at the How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver article for further information and steps.

 

After that, we recommend you install our latest production driver, 31.0.101.4091. BETA releases are for testing, and for the most stable experience please use the fully validated production releases.

 

If the issue is still present, could you share a system report using the Intel® Graphics Command Center:

  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jlans
Beginner
2,957 Views

Hello Jean,

Thank you for the reply.

 

As requested attached is an Intel Graphics Command Center run for your review.

Still having crashes be it the Beta4123 or the now 4091 WHQL. Though I may say the 4123 maybe little better. Hard to tell. Unstable

 

Anyways here is a walk on what I did.

I had seen DDU idea so already had a jump on that.

As before, confirmed BIOS has Adj bar/4K as suggested. Confirmed on boot correct as well.

With HDMI cable:

1)Ran DDU safe mode. I repeated a couple times 1)GPU/NVIDIA, 2)Audio/Realtek, 3)Audio/creative, last GPU/Intel...clean house as it were.

Note I loaded while in safe mode the beta 4123 and rebooted. I notice the ARC control didnt load but the driver confirmed 4123.

Started hot wheels and to my surprise worked. Tried 3D mark and Elden ring...failed immediately. Tried older one like Giana sisters...set to direct 9...started but massive delays.

2) reran DDU safe mode. GPU/Intel. removing the beta. 

Booted and installed WHQL 4091 as your requested. ARC control installed as well. 

rebooted. The ARC ok to run again annoyingly repops up. but I said yes

reran hot wheels...crashed. same with others.

3)swapped from HDMI to display port (my screen X27q...high refresh capable).

reran HW but crash again.

4)lastly ran the attached graphics command center dump as you requested.

 

Let me know thoughts.

 

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Jlans
Beginner
2,953 Views

Also here is a video of the ARC performance page (ALT O) on from start of hot wheels through start up page, but crashed as it transitions into the inital 3D page (main page...3d car with game options before any game play selected)

Only thing I noted in video near end was the memory usage climbing and then computer power shutdown with immediate reboot

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Jean_Intel
Moderator
2,903 Views

Hello Jlans,

 

Thank you for the information provided. 

 

We will proceed to check the issue internally and post back soon with more details.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Moderator
2,846 Views

Hello Jlans,

 

We appreciate your response.

 

This time we would like to recommend trying the following:

  • To discard any Operating System issues. Could you try a fresh OS install? To find information about how to install the operating system, visit the following article.
  • Also, can you test a different Power supply?

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jlans
Beginner
2,840 Views

Hello,

I gave up Intel ARC and returned it.

Very disappointed with the driver support.

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Jean_Intel
Moderator
2,818 Views

Hello Jlans,

 

We are sorry to hear about it, but we understand your decision to return your Intel Arc card.

 

Since you no longer have the card in your possession, we will close this thread now. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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