After installing the latest Intel graphics card driver, PowerDirector 2025 has problem

[SHUN-BO]

Hello:

After installing the latest version of Intel graphics card driver, PowerDirector 2025 hardware encoding becomes unselectable.

My CPU is Intel i5-11400
My graphics card is Intel ARC B580

The problem was solved by replacing the Intel graphics card driver with an older version.

Intel graphics card driver version with no issues: 32.0.101.6557_101.6262
The Intel graphics card driver version that has the problem: 32.0.101.6559 WHQL Certified (latest)

Thanks.

Sincerely, Yang Shunbo

[ArielP_Intel]

Hello SHUN-BO,

Thank you for posting in Intel Communities! I'm glad to hear that your issue has already been fixed. It’s great to see how resourceful you were in troubleshooting the problem.

To further assist you, may I kindly ask what is your operating system? Additionally, is the issue specific to PowerDirector, or are other applications also affected? Your cooperation is greatly appreciated.

Thank you and looking forward to hearing from you soon!

[SHUN-BO]

Hello ArielP_Intel,

Thank you very much for your reply and help.

My operating system is Windows 11 version: 24H2
The issue is specific to PowerDirector 2025

I wish you good health and happiness
Sincerely, Yang Shunbo

[ArielP_Intel]

Hello SHUN-BO,

Thank you for your patience, and I'm glad the information clarified the issue related to PowerDirector 2025 with Windows 11 version 24H2.

To assist you further, could you confirm if you've had the chance to perform an uninstallation using Display Driver Uninstaller (DDU) and reinstall the latest 32.0.101.6632 graphics driver? If not, I strongly recommend following this step, as it can help resolve potential driver-related issues.

For your reference, please find the helpful links below:

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
• Clean Installation of Intel® Graphics Drivers in Windows*

Let me know how it goes, and we can take the next steps from there. I look forward to hearing from you!

Best regards,

Ariel P.

Intel Customer Support Technician

[SHUN-BO]

Hello Ariel P.,

Thank you very much for your reply and help.

I have contacted Intel before, and Intel was very helpful. After installing the latest Intel graphics card driver (version: 32.0.101.6632), the problem of PowerDirector 2025 being unable to select hardware encoding for transcoding has been solved. Thank you.

I wish you good health and happiness
Sincerely, Yang Shunbo

[ArielP_Intel]

Hello SHUN-BO,

That's great news! I'm glad to hear that the issue has been resolved with the new driver update. With that said, I will be closing this inquiry now.

If you need any further assistance, please submit a new question as this thread will no longer be monitored. Wishing you good health and happiness as well.

Best regards,

Ariel P.

Intel Customer Support Technician