Alan Wake American Nightmare completely blocking gpu ( same Problem as Alan Wake had )

[hellforge]

Exact the same Problem like Alan Wake had. I hope for a fix

You should see the Problem if you start the Game with the latest Beta Driver (also latest Whql Driver does not work ).

[Jean_Intel]

Hello hellforge,

Thank you for joining the Intel Communities. We will help you with the issue you reported with Alan Wake's American Nightmare.

To better assist you, we want to ask you for the following:

• What is the game distribution service you used to install the game?
• What is your graphics card Model? If you have an Intel Arc Card, provide us with the exact graphics card model (Limited Edition, Sparkle, GUNNIR, AsRock, Acer, etc).
• If you have an Intel Arc graphics card, did you have another graphics card before you installed the Arc Graphics?
• Is there any error message when the issue occurs? If so, provide us with a screenshot of the error message you receive.
•  Provide us with a report using the Intel System Support Utility (Intel SSU) to check more details about your system:
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards

Jean O.

Intel Customer Support Technician

[hellforge]

I think we can spare the time for diagnostics of my system, the bug is Driver Related and the exact same one as it was with Alan Wake which was fixed with the latest Beta Update.

Just try to Start a New Game and you see yourself, cardmodel or platform doesn´t matter

[Jean_Intel]

Hello hellforge,

We understand that you're eager for us to test the game as soon as possible. However, we're requesting this information to proceed with testing the game and investigating this issue internally with all the details we can gather. Please keep in mind that the more information we have, the better our investigation will be. Therefore, we kindly request you to provide us with the information once again so we can continue researching this issue internally.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello hellforge,

We are following up on your thread to see if you have been able to gather the system information we requested so we can continue to look into this matter internally. 

Best regards

Jean O.

Intel Customer Support Technician

[hellforge]

• What is the game distribution service you used to install the game?

            - Epic Launcher

• What is your graphics card Model? If you have an Intel Arc Card, provide us with the exact graphics card model (Limited Edition, Sparkle, GUNNIR, AsRock, Acer, etc).

           - Asrock 8GB Phantom Gaming  ARC A770

• If you have an Intel Arc graphics card, did you have another graphics card before you installed the Arc Graphics?

           - fresh install Win11

• Is there any error message when the issue occurs? If so, provide us with a screenshot of the error message you receive.

with old drivers it says "Application has been blocked from accessing Graphics hardware" and quits, with newest drivers it just   hangs  until Alt+F4, no Error msg.

[Jean_Intel]

Hello hellforge,

Thank you for sharing more information about your issue. We see that there is some information missing, but we will proceed to look into this issue internally with the details we currently have. Allow us some time to research this problem, and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello hellforge,

We want to inform you that after testing, we have been able to replicate the issue using our latest drivers. Nevertheless, we are still working to find a solution to this problem. We will continue to investigate the issue and provide you with updates as soon as we have more information.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello hellforge,

Thank you for your patience. As we mentioned before, we have been able to replicate the problem using the latest public drivers. Nevertheless, we also tested this using our latest internal build, and the game is now working correctly, which means that the solution is already in the code, and we just need to wait for the next 2-3 driver releases so it is fully implemented. Here are some videos of our lab showing the game running correctly.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello hellforge,

Since we have not heard back from you, we will proceed to close this thread. If you have any other questions, please open a new thread, as this one will no longer be monitored.

Best regards

Jean O.

Intel Customer Support Technician

[RonaldM_Intel]

Hello @hellforge 

This issue is fixed since latest driver 31.0.101.5333. I tested it myself and the game now starts and runs correctly.

Please give it a shot.

Best Regards,

Ronald M.

[hellforge]

Yes, i can confirm it works now. Thx for taking the time fixing older games !